Senior Campaign Operations Manager (Remote)

Sr. Campaign Operations Manager

The Sr. Campaign Operations Manager (SRCOM) is for candidates with 5+ years' relevant work experience looking to deliver digital marketing solutions for Acxiom clients. The SRCOM is responsible for the daily operation of his / her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile / SMS programs, and custom web pages and preference centers, to name a few. The SRCOM is the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The SRCOM works closely with team members in the Agency / Consultant division of Acxiom to execute on client solutions requirements. The SRCOM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.

This role can be located almost anywhere in the U.S.

What You Will Do :

• Translate client requirements and execute on digital marketing solutions and campaigns.
• Offer marketing advice and suggestions on campaigns to the client.
• Ensure that delivery is within internal process and the agreed upon service levels with our clients.
• Manage campaign schedules and timelines.
• Communicate and escalate workload and staffing issues to Senior Manager.
• Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.
• Facilitate recurring status calls with the clients.
• Research and escalate technical and platform related issues that impact our ability to deliver services to the client.
• Own the scoping and implementation of new client startups.

What You Will Have :

What Will Set You Apart :

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE / Vet / Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.