Clerk IV (CCPH Client Management and Scheduler)

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Center for Counseling and Psychological Health (CCPH) Client Management and Scheduler is responsible for managing and coordinating client appointments, ensuring efficient scheduling processes, and providing excellent customer service. This role involves working closely with CCPH providers and clients to optimize appointment slots, manage cancellations and rescheduling, and maintain organized and efficient provider schedules.

Essential Functions

Appointment Scheduling :

• Use electronic health record (EHR) systems or scheduling software to manage appointments accurately and efficiently. Oversee client appointments and be the primary point of contact for scheduling, rescheduling and canceling appointments.
• Coordinate with provider staff and Associate Director for Clinical Services to ensure appropriate availability of First Appointments and Follow Up Appointments consistent with each provider's Activity Distribution.
• Ensure non-client, departmental meetings and events are entered into provider schedules.
• Manage the CCPH waitlist and provide timely updates to students regarding appointment openings.

Student / Client Interaction :

Coordination and Communication :

Administrative Support :

Compliance and Quality :

Minimum Qualifications

Preferred Qualifications

Physical Demands / Working Conditions

Typical mental health clinic environment.

Work Schedule

Monday - Friday, 8 : 30am - 5 : 00pm.

Salary Information

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.