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Director, Crew Resources
Director, Crew ResourcesEndeavor Air • Minneapolis, MN, US
Director, Crew Resources

Director, Crew Resources

Endeavor Air • Minneapolis, MN, US
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Director, Crew Resources

Endeavor Air is seeking a visionary leader to serve as Director, Crew Resources, a pivotal role driving the strategy and execution behind our crew operations. Reporting to the Chief Administration Officer, you'll oversee a team of 22 and partner with senior leadership to optimize staffing, planning, pay, and network alignment for operational excellence.

This high-profile role shapes crew strategy, drives innovation, and fosters strong labor partnerships ensuring Endeavor meets financial and operational goals while delivering a world-class experience for our crews.

What You'll Do :

  • Strategic Impact : Define and execute the vision for crew resource planning, aligning staffing and training with network growth and operational goals.
  • Data-Driven Leadership : Oversee advanced modeling and analytics to forecast staffing needs, optimize schedules, and maintain compliance with FAA regulations and collective bargaining agreements.
  • Labor Relations Expertise : Serve as a member of the negotiating committee with pilot and flight attendant unions, resolving complex issues and fostering collaborative relationships.
  • Operational Excellence : Expand the use of cutting-edge tools (Rainmaker, Jeppesen, AdOpt) to enhance decision-making and efficiency.
  • Executive Influence : Deliver insights and strategy decks to the C-suite, shaping decisions that impact Endeavor's performance and reliability.

What We're Looking For

  • Proven leadership experience with a strong analytical and strategic mindset.
  • Deep understanding of airline operations, FAA regulations, and crew contracts.
  • Exceptional communication and negotiation skills to influence at all levels.
  • Ability to lead through complexity and drive innovation in processes and technology.

    • Responsibilities

  • Leverage processes to drive crew efficiency to meet crew direct financial operating targets while maintaining operational performance.
  • Determine airline block hour capacity through collaboration with maintenance (MX) and Delta Network.
  • Forecast long range crew staffing and training plans to align flying demand with new hires, upgrade, and various training events.
  • Oversee inputs of the crew staffing models to ensure efficient staffing methodology, training, vacation allocation, absence plans, and credit.
  • Work directly with Labor Relations and Labor Unions to resolve crewmember issues, grievances, and investigations. Negotiate with Labor Unions as a core member of the company negotiating committee.
  • Develop and maintain statistical crew utilization data, model reporting, and strategy decks on a monthly and ad-hoc basis for C-suite review.
  • Manage and set operational crew buffers (Block, FDP, Rest, Connection) using predictive modeling.
  • Provide guidance to operations and senior management in the administration of the pilots and flight attendant contracts as related to crew resources.
  • Expand the utilization of software tools (i.e., Rainmaker, Jeppesen, AdOpt) to identify opportunities to enhance decision making.
  • Responsible for the analysis of monthly network schedules to ensure operational, crew, and maintenance needs are met.

    • Other Duties

  • Foster productive working relationships with internal operating departments and external customers e.g., DL network planning, Delta Connection.
  • Oversee and identify the most efficient manners to build pairings and lines, flow, and completion of the monthly bid process and interface.
  • Oversee the Network Planning team, optimizing aircraft rotations to crew while satisfying MX needs.
  • Ensure contractual crew bidding, schedule / position awards, and pay process and timelines are aligned with crew contracts.
  • Foster a positive working relationship and environment with pilot and flight attendant Union committees.
  • Stay informed on the development of new automation / processes within the industry to enhance crew efficiency / productivity and crew pay. Attend conferences representing Endeavor as an industry leader and share best practices.
  • Manage and continually work to develop and improve the process of efficient and effective ways of administering crewmember pay, pay changes, absence management, and termination.
  • Coordinate between Crew Resources and Crew Scheduling management teams to ensure consistent schedule and pay coding practices.
  • Ensure adherence to all FAA Regulations, Company, and Departmental Guidelines.
  • Manage employee performance, provide feedback, create performance evaluations, administer discipline, and participate in employee investigations and terminations.
  • Other duties as assigned.

    • Supervisory Responsibilities

  • Lead a team of 22 professionals, including three direct reports.

    • Competencies Required

  • Ethics and Values - Recognized as highly ethical leader internally and externally. Influential in the airline industry due to ethical reputation and way of doing business. Leads the organization as an active and visible servant leader - communicating the commitment and support that Endeavor leaders have to employee and business success.
  • Knows Our Business - Knows our competition and what drives our market niche. Has expertise, experience, or connections that provide context for making wise and informed business decisions. Engages the organization in constructive problem-solving and encourages all employees to think creatively and use their expertise to continually solve problems, challenge assumptions, and prevent stagnation.
  • Builds Trust and Decision Making - Communicates organizational changes and decisions in a thorough way providing insight into rationales for decisions and allowing opportunity for questioning and challenge. Shows commitment to transparency and continual learning.
  • Drive for Results by Inspiring Others - Understands that key measurements will drive results and works to identify those most critical to communicate priorities and allocate resources appropriately. Inspires support for the organization's mission in the community and the industry. Articulates a vision for where the industry is going in the future by inspiring and mobilizing others to action.
  • Know Your Team / Leading People - As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results. Communicates clear and consistent messages to reinforce priorities for employee engagement, inclusion, and development.
  • Director Traits at Endeavor Self-Awareness; Versatile Business Knowledge; Actively Manages Change; Effectively Leads Teams; Organizational Savvy; Influence and Operational Leadership

    • Qualifications

  • Bachelor's Degree in Aviation Management, Business Administration, Finance or Accounting or related.
  • 5+ years of experience leading people required.
  • Two (2) plus years of airline operations preferred.
  • Master's degree in business administration or aviation management preferred.
  • Advanced knowledge of FAA Regulations and crew contracts as they pertain to crew rest and duty time, line construction, and flight training preferred.
  • Demonstrated strong analytical process skills.
  • Excellent interpersonal, organizational, analytical, and cognitive skills. Creating spreadsheets, charts, and trending data experience required.
  • Ability to lead tactically and strategically as required.
  • Broad knowledge of PBS, Jeppesen, Rainmaker, CAE products (i.e., CrewTrac), and MS Office Suite software preferred.
  • Excellent communication and presentation skills with the ability to effectively influence and collaborate with stakeholders at all levels.
  • Strong leadership skills and experience with a focus on building employee strengths and teambuilding required.

    • Work Environment & Physical Demands

  • Must be able to work extra hours including weekends / holidays, and travel when necessary.
  • Some physical exertion such as pulling, pushing, reaching, bending, sitting, standing, walking, and lifting, such as boxes, bags, and electronic equipment not in excess of 30 pounds.
  • Can involve long periods of sitting.
  • Involves some repetitive motion such as data entry or tying, as well as longer than normal hours and potential stress during irregular operations.
  • Work is performed in a typical office environment subject to critical deadlines.

    • What We Offer

    Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

  • Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
  • Comprehensive Medical, Dental, and Vision Plans
  • 401(k) with Company Match starting on Day 1
  • Operational Performance Rewards (OPR) Program
  • Life and AD&D Insurance
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