Technical Account Director

JOB LEVEL

P50

EMPLOYEE ROLE

Individual Contributor

The Technical Account Director(TAD) position at Adobe offers a remarkable opportunity to be at the forefront of customer success and technical strategy. By joining our team, you will play a pivotal role in enabling our largest customers to increase their investment in Adobe’s Digital Experience Solutions.

What You Will Do :

• Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
• Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
• Assess and mitigate strategic customer technical risks and opportunities.
• Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
• Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
• Collaborate with Adobe's internal teams and third-party partners to support customer success.
• Lead a matrixed services team involving multiple project teams.
• Develop effective relationships with customer partners and recommend how features fit within customers' environments.
• Lead architectural and design discussions to ensure optimized solutions.

What you Need to Succeed :

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $134,600 $243,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices :

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado :

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts :

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward :

1. Update your Resume / CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.