Field Supervisor - Field Service
The Field Supervisor is responsible for overseeing a team of technicians, ensuring the successful execution of projects, and fostering a collaborative and productive work environment. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of project management principles.
Participate in the hiring process of all potential candidates
- Training
- Be the first point of contact for all training for new candidates and new clients
- Train all new hires on QuickBase and company expectations
- Participate in all employees' 90-day and annual performance reviews
- Document all necessary items for projects
- Lead, train, and manage a team of professionals, providing guidance, support, and mentorship
- Develop and implement project plans, ensuring timely and successful completion of deliverables
- Monitor team performance and provide regular feedback to team members, including participation in performance reviews
- Facilitate effective communication within the team and with other divisions
- Identify and resolve any issues or conflicts that may arise within the team
- Ensure adherence to company policies, procedures, and quality standards by holding employees accountable to adhere to the Company's Mission, Vision, and Values
- Conduct weekly team meetings to discuss progress, challenges, and opportunities
- Collaborate with senior management to align team goals with the company's objectives
- Stay updated with industry trends and best practices to continuously improve team performance
Field Service Skillset Requirements
Install, troubleshoot, and repair non-IT healthcare equipment for clientsAccurately complete daily timecards, expense reports, and other required documentationDocument work activities with notes and photos, and maintain clear records using Microsoft Office Suite (Excel, Word, Outlook)Uphold professional communication and etiquette with team members, clients, and leadershipProvide positive customer service, addressing and escalating issues as neededEnsure the proper care of all company and client propertyFollow all environmental, safety, and compliance guidelinesQualification Standards
Proven experience in a leadership role, preferably as a Field Supervisor or similar positionStrong understanding of project management methodologies and toolsExcellent communication, interpersonal, and organizational skillsAbility to motivate and inspire team members to achieve their bestProblem-solving mindset with the ability to handle multiple tasks and prioritiesCompensation and Benefits
$30.00 - $35.00 per hour Health, Dental, Vision Benefits 401K Contribution and Match Paid Time Off