Senior Technical Support Analyst

Job Description :

• The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Provides technical assistance and support for applications and hardware problems.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware / software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Makes presentations and briefings for training sessions.