Talent.com
Shift Leader
Shift LeaderChicken Salad Chick • Edmond, OK, US
Shift Leader

Shift Leader

Chicken Salad Chick • Edmond, OK, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Now Hiring : Shift Leader (Hourly)

  • Department : Operations
  • Reports to : Assistant General Manager (AGM), Restaurant General Manager (RGM)
  • Pay Rate : $15.00 per hour - $16.00 per hour

POSITION SUMMARY

The Shift Leader (SL) is responsible for overseeing the day-to-day operations of the restaurant during their assigned shift. This includes managing staff, ensuring an excellent guest experience, maintaining food quality, and ensuring the restaurant operates smoothly. The Shift Leader plays a crucial role in managing day-to-day operations, maintaining a positive work environment, upholding brand standards, optimizing operational efficiency, and supporting the management team to achieve business goals. This is a key leadership role for individuals who are looking to grow into management.

DUTIES & RESPONSIBILITIES :

Team Leadership & Supervision :

  • Supervise, motivate, and manage restaurant staff during the shift.
  • Train new employees in procedures, guest experience, and company standards.
  • Monitor employee performance and provide balanced feedback.
  • Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts.
  • Set a positive example through hustle, high standards, and a guest-first attitude.
  • Coach and support team members in real time to improve speed, service, and execution.
  • Ensure restaurant is staffed by executing schedule created and posted by RGM.
  • Ensure the restaurant is clean, stocked, and operational during all hours of business.
  • Enforce company policies and ensure that employees are adhering to them, including uniform standards and health & safety regulations. Escalate issues as appropriate to the AGM or RGM.

    • Guest Experience :

  • Ensure a high standard of guest service is always maintained.
  • Resolve customer complaints or concerns calmly, promptly and professionally, turning problems into positive outcomes.
  • Ensure the front-of-house (FOH) and dining area are clean; maintain a welcoming and positive environment for both guests and staff.
  • Ensure the restaurant meets guest satisfaction goals and that guests' needs are addressed quickly and efficiently.

    • Operations Management :

  • Oversee all aspects of daily operations during the shift, including food preparation, service delivery, and cleanliness.
  • Monitor food and inventory, ensuring timely ordering to avoid shortages.
  • Ensure kitchen and dining areas are maintained to health, safety, and cleanliness standards.
  • Monitor and maintain all equipment to ensure it is functioning properly.
  • Ensure proper cash handling and register management during the shift.

    • Training & Development :

  • Assist in the development of staff by providing training on new procedures and ensuring all employees are up to date with company, brand, and restaurant standards.
  • Mentor staff and assist in developing their career progression within the restaurant.
  • Provide regular coaching, feedback, and encouragement to help team members grow.
  • Assist with onboarding, cross-training, and promoting teamwork across positions.

    • Financial Responsibilities :

  • Help manage cash control and POS transactions; accurately reconcile cash at the end of the shift.
  • Track and record sales data, labor, and operational costs to ensure the restaurant is meeting financial goals. Monitor labor, food, and supply costs during shifts; adjust as needed to meet targets while ensuring adequate staffing levels are maintained.
  • Ensure accurate shift documentation and reporting is completed.

    • Health, Safety, and Sanitation :

  • Ensure adherence to health and safety regulations, including food safety and sanitation guidelines.
  • Ensure the cleanliness and organization of the restaurant, including dining rooms, kitchen, restrooms, and storage areas.
  • Monitor food preparation and portions to ensure consistent quality and alignment to brand standards.
  • Enforce food safety and sanitation standards in line with company and regulatory guidelines.
  • Perform or supervise opening / closing procedures and daily food safety checks.o Address any maintenance or safety issues and escalate issues to the AGM, RGM, or above as necessary.

    • KEY COMPETENCIES

  • Positive Energy : Creates a welcoming environment with high enthusiasm and optimism.
  • Accountability : Takes ownership of shift outcomes, staff performance, and guest satisfaction.
  • Recognition : Encourages others and celebrates team wins and personal progress.
  • Servant Leadership : Leads with empathy, supports team needs, and builds trust through action.
  • Situational Awareness : Can assess what’s happening quickly and respond with good judgment.
  • Team Leadership : Can direct, motivate, and resolve issues while remaining fair and respectful.
  • Execution Focused : Gets things done the right way, even in high-pressure moments.

    • SKILLS & QUALIFICATIONS :

  • Must be at least 18 years old.
  • High school diploma or equivalent is preferred but not required; some college coursework in hospitality or business management is a plus.
  • Minimum of 1 year of customer-facing restaurant experience required.
  • At least 1 year of experience in a supervisory or leadership role within the restaurant or hospitality industry preferred.
  • Must have or be willing to obtain required food handler’s certification for respective state / local area.
  • Basic computer skills required.
  • Must be able to fluently speak and understand English.
  • Must be able to successfully pass a background check.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment.
  • Problem-solving abilities and the capacity to make quick, informed decisions.
  • Strong organizational skills and attention to detail.
  • Knowledge of health / food safety, restaurant operations, and customer service principles.

    • WORKING CONDITIONS & PHYSICAL REQUIREMENTS :

  • Must be able to handle stress in a fast-paced, high-energy restaurant environment.
  • Must be able to stand and walk for extended periods (up to 8 hours per shift).
  • Must be able to work an average of 40 hours per week. Evening, weekend, and holiday availability may be required.
  • May be exposed to heat, cold, cleaning chemicals, and sharp kitchen equipment.
  • Must be able to lift, carry, and move up to 50 lbs.

    • COMPENSATION & BENEFITS :

  • Hourly wage (specific rate depends on experience and location).
  • Opportunities for advancement to management roles.
  • Employee meal discounts and team recognition programs.
  • Full-time employees may also be eligible for, paid time off, health benefits, or other incentives.

    • Note : The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.

    serp_jobs.job_alerts.create_a_job

    Shift Leader • Edmond, OK, US

    Job_description.internal_linking.related_jobs
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Moore, OK, US
    serp_jobs.job_card.full_time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Physical Therapist (PT) - $2,345 per week in Guthrie, OK

    Travel Physical Therapist (PT) - $2,345 per week in Guthrie, OK

    AlliedTravelCareers • Guthrie, OK, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with TRS Healthcare to find a qualified Physical Therapist (PT) in Guthrie, Oklahoma, 73044!. TRS Healthcare is seeking an experienced Rehab Inpatient Physical Therapi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Tropical Smoothie Cafe - Shift Leader (OK010)

    Tropical Smoothie Cafe - Shift Leader (OK010)

    DYNE Hospitality Group • Norman, OK, United States
    serp_jobs.job_card.full_time
    Flexible hours are available! Able to work starting at 5 : 00 AM or until midnight if required, based on café hours and availability. Welcome to the DYNE Hospitality Group (Tropical Smoothie Café) onl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Refrigerated Truck Driver in Guthrie, OK

    Refrigerated Truck Driver in Guthrie, OK

    AllTruckJobs • Guthrie, OK, US
    serp_jobs.job_card.full_time
    At Marten Transport—a 2025 TCA Elite Fleet—you’ll go the distance with strong pay, flexible home time, and unmatched support. When you’re behind the wheel with a company that’s built to last, every ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Therapy - PT

    Therapy - PT

    Mercy Hospital Logan County • Guthrie, OK, United States
    serp_jobs.job_card.full_time
    Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help you find your ideal contract; with over 50 ye...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Shift Lead

    Shift Lead

    Walgreens • Arcadia, OK, US
    serp_jobs.job_card.full_time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Shift Manager

    Shift Manager

    Wendy's • Edmond, OK, US
    serp_jobs.job_card.full_time
    The Shift Manager position is the first management level role in the restaurant.This position is responsible for the opening and closing duties and assisting in the execution of daily operations.Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    LPN 11p-7a Friday-Sunday $3 SHIFT DIFF

    LPN 11p-7a Friday-Sunday $3 SHIFT DIFF

    Oak Hills Care Center • Jones, OK, United States
    serp_jobs.job_card.full_time
    Primary Purpose of this Position.You will be responsible for providing direct nursing care to the residents and actively supervise the day-to-day nursing activities performed by CNAs and CMAs in ac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Shift Leader

    Shift Leader

    Wingstop • Edmond, OK, US
    serp_jobs.job_card.full_time
    This position will report to the General Manager.We need a leader who can ensure our team works together to achieve the highest standards in food quality, speed, accuracy, and cleanliness.You'll be...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel Physical Therapist (PT) - $2,075 per week in Guthrie, OK

    Travel Physical Therapist (PT) - $2,075 per week in Guthrie, OK

    Cross Country Allied • Guthrie, OK, US
    serp_jobs.job_card.full_time
    As an inpatient physical therapist, you'll provide PT services to help patients regain their health and mobility.Working at a hospital, rehabilitation center, skilled nursing facility or other inpa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist in Mulhall, OK - $10455 / month

    Travel Physical Therapist in Mulhall, OK - $10455 / month

    VETTED • Mulhall, OK, United States
    serp_jobs.job_card.temporary
    Job Opportunity : Physical Therapist.Location : Stillwater, Oklahoma.Provides specialized healthcare services in a clinical setting. Works collaboratively with healthcare team members.Maintains profes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Operations Supervisor Automated Distribution Center

    Operations Supervisor Automated Distribution Center

    Ingram Micro • Moore, Oklahoma, USA
    serp_jobs.job_card.full_time
    Join the organization thats driving the worlds technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Coyle, Oklahoma, US
    serp_jobs.job_card.full_time +1
    Border Patrol Agent (BPA) Entry Level.Check out the role overview below If you are confident you have got the right skills and experience, apply today. NEW RECRUITMENT AND RETENTION INCENTIVES!.Duty...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager in Training

    Manager in Training

    Dunkin' • Arcadia, OK, US
    serp_jobs.job_card.full_time
    Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day.At Dunkin', our team members are the ingredients of goodness that make up a team that supp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CDL A Truck Driver - No-touch, Mostly drop & hook freight

    CDL A Truck Driver - No-touch, Mostly drop & hook freight

    Riverside Transport • Guthrie, OK, United States
    serp_jobs.job_card.full_time
    Riverside Transport is hiring experienced Class A CDL Drivers! RTI is a family-oriented trucking company that cares about its customers, staff, and drivers. Experienced drivers earn up to $93,600 pe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Shift Manager

    Shift Manager

    Arby's • Guthrie, OK, US
    serp_jobs.job_card.full_time +1
    Flynn Arby’s joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby’s franchisee in the world and continue grow by building new stores and acquiring other...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Guthrie, Oklahoma, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Arcadia, OK, US
    serp_jobs.job_card.full_time +1
    WM Supercenter #389 1225 W I 35 Frontage Edmond, OK 73034-7394.Shift may start between 4 : 00am - 7 : 00am.Shift may start between 7 : 00am - 9 : 00am. Front End Checkout associates run our registers.They s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted