Banquet Event Captain

Overview

CULTURE & CHARACTER : All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility : to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations : Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily. Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other. Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do. Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity. Excellence - We always strive to make today a little better than yesterday. JOB DESCRIPTION : The Banquet Captain will supervise the banquet service team in preparing for and executing banquet functions at the Texas A&M Hotel and Conference Center. COMPENSATION & BENEFITS : $18 - $20 / hr plus percentage of gratuities Paid biweekly (every two weeks) Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties. SCHEDULE : Full-time : 30-40 hours per week depending on level of business forecasted Days of week / weekend scheduled will vary depending on level of business forecasted. Shift options : Start times vary based on forecasted events. All candidates must be available and are expected to work Game Days, Ring Ceremonies, Graduation, Holidays and other high occupancy times due to special events. ESSENTIAL FUNCTIONS : Supervise and participate in the setup, preparation, service, and tear down of banquet functions Provide training to staff. Making sure function starts on time with all the client needs and being able to respond to to guest request quickly. Ensure all safety procedures are followed. Conduct pre-event meetings. Interact with guests, event coordinators, property conference managers, and other departments needed to successfully execute events. Evaluate and provide corrective action to team members. Fill out necessary paperwork for functions (order stewarding, chaffing dishes, tables and miscellaneous products) Assist in conducting pre-shift and huddle meetings informing the staff all necessary information about the event they are working. Ensure high grooming and hygiene standards are met by all Banquet staff. Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all Banquet equipment. Giving the guest the best experience possible by going above and beyond Close all Banquet checks at the end of their function. Help Manage department service standards, POS station, schedules and labor / beverage costs. Attend necessary meetings involving events such as BEO meetings. Help maintain / updating BEOS / function sheets. Check Banquet rooms, service, kitchen areas for cleanliness, proper set up. Qualifications High school diploma or equivalent Five years banquets or catering experience; Two years in a leadership role Excellent customer service skills Exceptional knowledge and understanding of various banquet and food service techniques and standards; banquet bartending knowledge preferred. Must be able to read and speak English Organized and efficient Basic computer skills Compensation Range The compensation for this position is $18.00 / Hr. - $20.00 / Hr. based on qualifications and experience.