Client Services Assistant -Large Animal Hospital

Overview

Join our team! The Hospital for Large Animals at Tufts University is looking for a new team member to join our client services team. The ideal Client Services Assistant candidate will have solid professional skills, a passion for animals, experience with horses and a desire to make a difference in the lives of animals and humans. If you are seeking a role which promotes growth, learning and values your contributions- you have found it.

Our integrated care teams combine state of the art science, clinical research, clinical expertise, and the human touch to provide veterinary care that goes above and beyond healing the patient to caring for the entire family.

The Hospital for Large Animals and The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of large and small animals. In addition, the hospital creates a positive learning experience for TCSVM students, residents and interns and supports the training of veterinary technicians.

What You'll Do

As a Client Services Asisstant, responsibilities include working closely with clients and referring veterinarians to :

HLA Reception Coordination - Provide exemplary face-to-face client service, including the following :

• Welcome clients and patients to the Animal Hospitals.
• Scheduling appointments and surgeries.
• Serve as a liaison between clients and hospital services.
• Register clients (both scheduled and emergency). Review and update client and patient information. Review treatment plans with client and collect deposit. Request client signatures on the inpatient consent form and treatment plan. Review hospital visitation and discharge policies.
• Coordinate discharges with clinical team, give client finalized discharge report, medication and animal food as directed.
• Educate clients on hospital policies and protocols including financial policy.
• Answer general information calls about hospital services; route medical questions to clinical teams. Fax or email client reports.
• Relay service-specific requirements and information to clients.
• Establish electronic medical record. Scan documents as needed.
• Coordinate and complete processes for drop-offs, appointments, emergencies and discharges. Note that this can include assisting with loading and unloading of horses and other large animals.
• Email new client documents.
• Prepare mailings to clients such as personal belongings and aftercare items.
• Fax or email RDVM updates, discharge and professional report.
• Complete day-end reconciliation of financial transactions. 90%

Medical Records - Manage all aspects of patients' medical records including :

Additional Responsibilities Include -

HLA Animal Care Attendant

SAH Reception / Switchboard

Administrative :

Typical schedules for Client Services at the Hospital for Large Animals are Monday-Friday 10am-6pm. Holidays and Weekends are rare, but as needed on-call.

What We're Looking For

Basic Requirements

Preferred Qualifications

Pay Range

Minimum $20.50, Midpoint $24.40, Maximum $28.30

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.