Talent.com
Technical Support Associate
Technical Support AssociateZS • Philadelphia, PA, United States
serp_jobs.error_messages.no_longer_accepting
Technical Support Associate

Technical Support Associate

ZS • Philadelphia, PA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS IT S upport teams are aligned with the company's business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24

  • 7 uninterrupted high-quality technology support services.

TECHNICAL SUPPORT ASSOCIATE

We are seeking an experienced, professional Technical Support Associate in our Philadelphia office. The position will provide customer-oriented, end user support for PC, MacBook and mobile device users in the Philadelphia office, as well as remotely supporting additional ZS users. This is an in-person position, requiring 5 days per week in office presence .

What you'll do :

  • Develop a strong relationship with office leadership and ZS staff.
  • Assist users in the setup and configuration of computer hardware and software
  • Act as owner and ensure resolution of local internal technical issues and requests.
  • Utilize ticketing systems to track and resolve incidents.
  • Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts.
  • Coordination with geographically distributed IT team.
  • Participate in IT team projects as assigned.
  • Provide technical training for new recruits and any new technology deployments.
  • Provide in-person and remote support for PC / Mac laptops, printers, mobile devices.
  • Process upgrades of laptop hardware and operating systems.
  • Availability for off-hours maintenance and critical incidents.
  • Occasional weekend work
  • What you'll bring :

  • Bachelor's degree required with record of high academic achievement.
  • 2-4 years' relevant technical support experience, preferably working with remote users.
  • Apple Certified Support Professional (ACSP), Apple Certified Associate - Mac Integration, Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred.
  • Basic understanding of Windows 11 and Microsoft O365
  • Knowledge of Mac setup and management.
  • Strong customer service orientation.
  • Effective oral and written communication and organizational skills.
  • Eagerness to contribute in a team-oriented environment.
  • Ability to work methodically and analytically in a problem-solving environment.
  • Experience in enterprise technical support functions.
  • Installation and configuration of business applications (i.e. Apple Mac OS, MS Windows 11, O365 , current web browsers, etc.).
  • Experience with integrating Apple Mac in a Windows environment.
  • Experience with system, account, and access provisioning (Active Directory).
  • Experience in troubleshooting software, hardware, and connectivity issues, across both PC and Mac platforms.
  • Experience with supporting mobile devices, both iOS and Android.
  • Experience with basic networking
  • Fluency in English
  • Client-first mentality
  • Intense work ethic
  • Collaborative spirit and problem-solving approach
  • How you'll grow :

  • Cross-functional skills development & custom learning pathways.
  • Milestone training programs aligned to career progression opportunities.
  • Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.
  • Perks & Benefits :

    ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

    Considering applying?

    At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

    If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

    ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

    To complete your application :

    Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

    NO AGENCY CALLS, PLEASE.

    Find Out More At : www.zs.com

    serp_jobs.job_alerts.create_a_job

    Technical Support • Philadelphia, PA, United States

    Job_description.internal_linking.related_jobs
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Warminster, Pennsylvania
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce • 08075 Riverside, NJ, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Support Services Associate

    Support Services Associate

    Cooper University Health Care • Merchantville, NJ, US
    serp_jobs.job_card.full_time
    Perform various laundry, patient transport, and environmental duties throughout the hospital.Performs specific cleaning duties to maintain a clean and aseptic environment.Transports patients throug...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel CT Tech - $2,320 to $2,572 per week in York, PA

    Travel CT Tech - $2,320 to $2,572 per week in York, PA

    AlliedTravelNetwork • Philadelphia, Pennsylvania, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in York, Pennsylvania, 17403!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health Services • Berlin, NJ, United States
    serp_jobs.job_card.full_time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Support Associate

    Remote Support Associate

    TradeJobsWorkforce • 08075 Riverside, NJ, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    In this role, the Remote Support Associate, where you will learn company products and services to better assist others, adhere to safety guidelines and company policies, and help organize and maint...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Tech Support Engineer

    Tech Support Engineer

    AVEVA • Philadelphia, Pennsylvania, USA
    serp_jobs.job_card.full_time
    AVEVA is creating software trusted by over 90% of leading industrial companies.This pay range represents the minimum and maximum compensation that the position offers and final compensation can var...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,320 to $2,572 per week in York, PA

    Travel CT Tech - $2,320 to $2,572 per week in York, PA

    LRS Healthcare • Philadelphia, Pennsylvania, US
    serp_jobs.job_card.full_time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Direct Support Professional (DSP)

    Direct Support Professional (DSP)

    Bancroft • Monroeville, NJ, United States
    serp_jobs.job_card.full_time
    Direct Support Professional (DSP).US-NJ-Sewell | US-NJ-Upper Pittsgrove | US-NJ-Monroeville | US-NJ-Woodstown.We're Hiring : Direct Support Professional. Are you looking to build a career as a caregi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Supportive resources in Abington, PA.

    Supportive resources in Abington, PA.

    Wyndy LLC • Abington, PA, United States
    serp_jobs.job_card.full_time
    Supportive Resource in Abington, PA.As a Supportive Resources staff member, you will provide assistance and guidance to individuals in need. Your role involves offering support and resources to prom...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Product Sales Solutions Associate - Healthcare Payments

    Product Sales Solutions Associate - Healthcare Payments

    JPMorgan Chase • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Product Solutions Associate In Healthcare Payments.Join our dynamic team where you play a crucial role in supporting sales, coordinating projects, and analyzing data to deliver impactful solutions....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Actuary - Insurance Programs

    Associate Actuary - Insurance Programs

    Munich RE • Philadelphia, PA, United States
    serp_jobs.job_card.full_time
    Philadelphia, United States; Chicago, United States; New York, United States; Princeton, United States;.Associate Actuary - Insurance Programs. We are adding to our diverse team of experts and are l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Product Sales Solutions Associate - Healthcare Payments

    Product Sales Solutions Associate - Healthcare Payments

    Chase • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Product Solutions Associate In Healthcare Payments.Join our dynamic team where you play a crucial role in supporting sales, coordinating projects, and analyzing data to deliver impactful solutions....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    NeuroFlow • Philadelphia, PA, United States
    serp_jobs.job_card.full_time
    NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the b...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Analyst - Philadelphia, PA

    Technical Support Analyst - Philadelphia, PA

    Two95 International Inc. • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Implementation, maintenance and support of server environments, local and wide area networks at al locations.May require sitting for extended periods of time. Light lifting and / or carrying, not...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Strategic Advisor - Connector Partner Program

    Strategic Advisor - Connector Partner Program

    Confidential • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    Strategic Advisor – Connector Partner Program.Company connects elite developers with U.Strategic Advisor – Connector Partner Program (Warm Introductions Only) We help U. Python, QA, DevOps, AI / ML, a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Motorcycle Product Support and Sales Representative $15-$18 / hr

    Motorcycle Product Support and Sales Representative $15-$18 / hr

    Cycle Gear • Philadelphia, PA, US
    serp_jobs.job_card.full_time
    The Comoto Rider Support Team is currently looking for Motorcycle Product Support Representatives for our next new hire class, which is tentatively scheduled for February 2, 2026!.Eligible for perf...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    Equiti • Philadelphia, PA, United States
    serp_jobs.job_card.full_time
    The Technical Support Specialist is an essential member of the Platform Operations team, tasked with providing expert Tier 2 technical support for Equiti's interpreting and telehealth platforms.Thi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted