Contract Specialist, BPO Contract Ops

AWS growth is driving a rapid expansion of its contract operations team and has the need for a detailed process orientated individual who will support contract onboarding for our private pricing customers. This will include managing multiple defined processes ensuring data integrity within our systems and communicating frequently with various teams. The successful candidate must be a strong communicator be detail oriented have the ability to manage multiple tasks simultaneously and thrive in a dynamic quickly changing environment.

AWS has a strong culture of data-driven decision-making requiring timely accurate and actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms are captured and documented appropriately. This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently and accurately.

Key job responsibilities

Own the process of onboarding Support for private pricing customers including the enablement of AWS Support facilitating communication between key parties and implementation of agreements into contract management systems.

Act as a resource for in-house reporting including operational volume forecasts pipeline summaries and metric tracking

Utilize system data to draft in-depth custom pricing contracts

Actively participate / drive process and system improvements

Proactively identify and implement data improvements enhancements and system customization that meet business requirements

Retrieve and analyze data using Excel and other data management / BI systems

Proactively identify and implement operational improvements enhancements and system customization that meet business requirements

Communicate effectively across all related channels to ensure transparency of process

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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About Sales Marketing and Global Services (SMGS)

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

• Bachelors degree or above
• 2 years of professional work or 4 years of professional work experience
• 1 years of drafting and negotiating the legal terms in a broad range of standard commercial contracts experience
• 1 years of business or financial analysis product costing procurement or a quantitative role experience
• 1 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
• Experience working in or supporting sales
• Experience using Salesforce
• Experience working with custom private pricing contracts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51100 / year in our lowest geographic market up to $109300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

IC

Key Skills

IVR,SOAP,Avaya,Solaris,Cost Accounting Standards,Database Design,Hibernate,ITIL,Weblogic,Express.js,Contracts,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 51100 - 109300