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Customer Service Representative

Customer Service Representative

Acro Service CorpMemphis, TN, US
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Job Title : Coordinator I- Customer Service

Location : Memphis, TN, 38125

Shift : 1st Shift (8 : 00 AM – 5 : 00 PM)

Employment Type : 6 Months Contract on W2 (With Possible Extension)

Key Responsibilities

  • Review order form and / or booking package for completeness and accuracy of required information for manufacturing.
  • Review and make necessary changes to quotation pricing based on customer changes to ensure accuracy and completeness of data for New construction orders.
  • Prepare accurate, timely release orders to suppliers to assure the precise equipment is delivered in accordance with the contract schedule.
  • Enter data and maintain job information on the mainframe.
  • Correspond with branch staff to ensure procedures are followed and deadlines are met.
  • Identify and resolve problems during the life of the project.
  • Maintain control system to distribute drawings to the proper department.
  • Process jobs within 48 hours to ensure timely ship date.
  • Maintain related forms and files.
  • Perform special projects and other duties as assigned.

Qualifications

  • Bachelor's Degree, or associate's degree in a construction-related field is preferred; High School and / or Technical School is required.
  • One or more years of related work experience, preferably in a construction related field is preferred.
  • Project coordination in a construction and / or architectural experience is preferred.
  • Strong customer service experience and abilities are required.
  • Effective verbal and written communication skills are required.
  • Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook) is required.
  • The ability to read, interpret and comprehend and organize technical drawings, specifications and procedure manuals is preferred.
  • Requires the ability to work with mathematical concepts such as fractions, percentages and ratios.
  • Must be organized and detail-oriented to manage multiple projects
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    Customer Service Representative • Memphis, TN, US