Client Service Representative

Client Service Representative (CSR)

The Client Service Representative is responsible for :

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
• Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
• Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.

Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.

Potential Total Compensation Range : $25-60K annually; numbers range greatly due to experience and if the CSR adopts team lead responsibilities.

Daily Activities Of A Customer Care Representative Champion

1. Provide a first impression that radiates your business is extremely

competent and capable of handling the caller’s challenges :

2. Serve as the client’s spokesperson to communicate to Serveway :

3. Go Get Them Telephone Support!

4. Office Duties

Club Memberships

Opportunities

Equipment

Other

5. Perform Happy Calls

6. Handle Client Concerns