Back End Scheduling Coordinator

Back End Scheduling Coordinator

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of treatment for autism. Kyo serves thousands of children and teens across ten states and is growing rapidly to meet demand for its services. Every day, our team seeks to achieve the unachievable for our clients.

Kyo is seeking a Spanish speaking Back End Scheduling team member to join our growing team. This is a great opportunity for a candidate who has an aptitude for problem solving and who enjoys collaboration and helping others. You will be responsible for supporting client-families and providers with their schedules and navigating through our Kyo Care App.

While this is a fully remote position, applicants must reside in Concord, CA or Atlanta, GA in order to participate in quarterly in-office meetings. Pay Range : $20.00-$22.00 DOE

Responsibilities

• Manages and maintains company staff database(s) accuracy to support clinical scheduling functions.
• Performs scheduling operational duties to correct schedules.
• Triage incoming email and phone call communications via ticketing system.
• Performs migration of records from one client profile to another, and ensures accurate coding of sessions.
• Multitasks between several different technology systems to complete functions.
• Communicates with clients, and internal team members via ticketing system with a strong customer service orientation.
• Works to educate client-families no the values of using the Kyo Care portal.
• Updates client authorizations and ensures staff are using the correct service code.
• Performs scheduling audits.
• Collaborates with Scheduling staff, Client Services, Human Resources, and the Revenue Department.
• Keeps up to date on changes imposed by our Leadership Team.
• Resolve problem situations appropriately and independently.
• Exhibits tact and professionalism in difficult situations according to Kyo Values and Practices.
• Performs all other duties as assigned.

Qualifications

Physical and Basic Requirements

Kyo Offers You