Strategic Client Success Partner

Strategic Client Success Partner

As a Client Success Partner (CSP) within the Strategic team, you will support our most strategic clients in their digital training strategy through the 360Learning platform. You will work with a portfolio of around 8 clients. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Strategic clients, you will act as a true facilitator to ensure the renewal of the clients by :

• Coordinating the different 360Learning resources (technical, pedagogical,...)
• Empowering the client with the Strategic positioning and vision provided by our solution
• Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Within 1 month, you will :

Within 3 months, you will :

Within 6 months you will :

Within 12 months, you will :

The Skill Set

What We Offer

Interview Process

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partnersall from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!