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Specialist, Customer Education
Specialist, Customer Educationbostonscientific • Maple Grove, Minnesota, USA
Specialist, Customer Education

Specialist, Customer Education

bostonscientific • Maple Grove, Minnesota, USA
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Additional Location(s) : N / A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

About the Role

As a Specialist Customer Education based in Maple Grove you will develop implement and support high-quality training programs and tools for both internal and external product education within the WATCHMAN Franchise. This role leverages instructional design principles and subject matter expertise to deliver impactful learning experiences that strengthen clinical and product understanding across the organization. You will contribute to the continuous improvement of education strategies through collaboration evaluation and feedback.

Work Mode :

At Boston Scientific we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation Assistance :

Relocation assistance is not available for this position at this time.

Visa Sponsorship :

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your Responsibilities Will Include

  • Developing updating and implementing product and clinical training programs aligned with business goals and learner needs.
  • Designing and delivering engaging training sessions and tools to enhance customer and employee knowledge of Boston Scientific products technology and clinical applications.
  • Evaluating program effectiveness through data analysis and stakeholder feedback recommending enhancements to improve learning outcomes.
  • Collaborating across functionssuch as Clinical Quality Regulatory and Marketingto ensure accuracy and alignment of content.
  • Adapting training materials to reflect evolving products processes and regulations.
  • Providing informal guidance and mentorship to new team members or peers to strengthen the teams capabilities.
  • Supporting international physician engagement activities by coordinating logistics communication and training materials.
  • Leading or coordinating small-scale projects within the education function.
  • Ensuring training content materials and delivery methods comply with applicable regulatory and quality standards.
  • Promoting a quality-focused culture within the training organization.

Required Qualifications

  • Bachelors degree or equivalent
  • A minimum of 2 years of relevant experience
  • Solid knowledge of training design instructional methodologies and clinical or product education principles.
  • Demonstrated experience managing training program budgets including planning tracking expenditures and ensuring alignment with organizational financial guidelines.
  • Ability to apply technical and conceptual knowledge to a range of assignments.
  • Basic understanding of related business functions and their impact on training outcomes.
  • Strong analytical and problem-solving skills with the ability to apply established guidelines and sound judgment.
  • Effective communication skills for presenting complex information to internal and external stakeholders.
  • Commitment to patient safety and product quality by maintaining compliance with quality policies and documented processes.
  • Preferred Qualifications

  • Experience in cross-functional collaboration to design and deliver programs that support strategic business goals.
  • Understanding of how learning solutions contribute to broader organizational success.
  • Experience providing informal guidance coaching or mentorship to peers or new team members.
  • Ability to operate independently on routine projects and activities with moderate guidance for complex or novel issues.
  • Demonstrated professionalism quality and accountability in previous roles.
  • Experience supporting international training events or physician engagement activities.
  • Requisition ID : 619406

    Minimum Salary : $ 63900

    Maximum Salary : $ 121400

    The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) see vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training pertinent education including licensure and certifications among other relevant business or organizational needs. At BSC it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

    Compensation for non-exempt (hourly) non-sales roles may also include variable compensation from time to time (e.g. any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

    Compensation for exempt non-sales roles may also include variable compensation i.e. annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

    For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

    As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

    So choosing a career with Boston Scientific (NYSE : BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!

    At Boston Scientific we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion equality and opportunity for all. By embracing the richness of our unique backgrounds and perspectives we create a better more rewarding place for our employees to work and reflect the patients customers and communities we serve.

    Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy the Company will continue to take steps to assure that recruitment hiring assignment promotion compensation and all other personnel decisions are made and administered without regard to race religion color national origin citizenship sex sexual orientation gender identity gender expression veteran status age mental or physical disability genetic information or any other protected class.

    Please be advised that certain US based positions including without limitation field sales and service positions that call on hospitals and / or health care centers require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company you will be expected to meet the ongoing requirements for your roles including any new requirements should the Companys policies or protocols change with regard to COVID-19 vaccination.

    Required Experience :

    IC

    Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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