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Customer Service Representative

Customer Service Representative

Sunrise SystemsColumbia, South Carolina, United States
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Job Title : Customer Service Representative

Location : 1201 Main Street, Suite 2300, Columbia, SC 29210

Duration : 6 months Temp to Perm

Position Type : Hourly contract Position (W2 only)

Note :

  • Conversion Annual Salary Range is $42K-$44K
  • Job Hours of operation 7 : 30am-8 : 00pm central time
  • Job Schedule-Some Saturday hours may be required.
  • In SC, Parking needs to be paid by contractor in South Carolina
  • Job Schedule-First Five months in office 40 hours a week, then a hybrid 3 / 2 schedule can be worked out.
  • Job Hours-40 hours
  • Interview process-Onsite interview
  • Locations : Arizona or South Carolina

Job Summary :

  • The CWB Representative role supports the CWB contact center by servicing customers through inbound / outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :

    • Responsibilities

  • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
  • Maintain performance and quality standards
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and CLIENT and CLIENT products offered to our CWB customers
  • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
  • Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
  • Assist with special requests as needed.
  • Complete additional tasks and other projects / duties as assigned

    • Qualifications

  • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
  • 3-5 years' experience of Insurance background
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Accepts accountability
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    Customer Service Representative • Columbia, South Carolina, United States