Entry Level / Full Time Customer Support RepZion Capital • Arlington, TX, US
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Entry Level / Full Time Customer Support Rep
Zion Capital • Arlington, TX, US
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job_description.job_card.job_descriptionPassion for hitting goals and a competitive spirit to improve results. Exceptional communication skills, both verbal and written. Previous customer service experience Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting. Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy. Proficiency in using customer support software, CRM systems, and standard office applications.
We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Representative. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Representative will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Customer Support Representative Responsibilities :
- Engage with customers providing personalized assistance and resolving inquiries promptly.
- Assist customers with product recommendations, order placement, and tracking.
- Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
- Provide information and updates on products and services.
- Maintain accurate customer records and ensure data integrity within the CRM system.
- Collaborate with internal teams to address customer concerns, process returns / exchanges, and facilitate seamless order fulfillment.
- Continuously stay updated on competitive trends, products, and industry news to better serve customers.
Customer Support Representative Requirements :
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Customer Support Rep • Arlington, TX, US
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