Product Manager- FOH / BOH

About Peppr :

Peppr is revolutionizing the hospitality industry by providing state-of-the-art technology solutions for restaurants. Our mission is to empower restaurants with seamless, efficient, and user-friendly tools to enhance their operations and elevate the dining experience for their guests. Here at Peppr, we believe that technology should empower restaurants to thrive. Join us on our journey to transform the restaurant experience, one transaction at a time.

Responsibilities :

Manage the product lifecycle, including research and development to launch and post-launch activities

Work cross-functionally with Engineering, Design, Product Operations, Sales & GTM teams to define product requirements and build necessary product features

Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.

Communicate product progress & updates to senior management and other stakeholders

Monitor product performance, analyze metrics, and make data-driven decisions to optimize product success.

Basic requirements :

3+ years of product management experience or related industry experience

2+ years of B2B or B2B2C product management experience

You have experience working on solutions for Back-of-House and / or Front-Of-House restaurant staff

You care a lot about shaping and working in a high-impact, collaborative organization.

You are an excellent communicator and are able to align cross-functional team members on the product story and facilitate decision-making conversations

You are able to operate independently, manage ambiguity, and perform at a fast pace & under pressure

You have humility and are willing to listen to feedback

You act as the ultimate customer advocate

You are based in Dallas, TX or Los Angeles, CA

We’re also looking for :

The ability to communicate effectively in Chinese is a plus

Professional experience or thorough understanding of the restaurant industry

Experience utilizing user interviews, desktop research, etc to conduct user research and to perform analysis to deeply understand the needs of the US catering industry and merchants

Strong communication, documentation and project management skills

You have worked in a restaurant before