Care Management Outreach Specialist - Remote

Job Summary

Start date : December 1, 2025 (new hires must be able to start on this day)

Shift :  Monday – Friday 8 : 30 AM - 5 PM CST.

Training : First 2 weeks of employment from 8 : 30 AM - 5 PM CST.

Compensation : $18.00 / hour (non-negotiable)

Under the general supervision of the OperationsManager, the Outreach Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Care Management Outreach Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic / digital enrollment with membersin a virtual call center environment. The VBCM program is based on patient centered model to help improve a member’s total well-being and do so in an appropriate, efficient, and cost-effective mannerThe position requires excellent sales skills, telephonic communication, and customer service skills.

Essential Job Functions :

• Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
• Thoroughly and accurately explains the VBCM program and schedules appointments between member and Care Manager using shared calendar.
• Utilizes email to communicate confirmed appointments and modify appointments as needed.
• Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.
• Provides clerical support to the CF Value Based Care Management program as needed.
• Cross-trained to provide administrative support to all members of the team.
• Complete necessary training to support role
• Actively participate in team huddles and meetings when presence is requested
• Processes data and maintains confidentiality of all sensitive information.

Specific Skills / Attributes :

Qualifications :