Virtual Customer Care Representative

At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.

As a Virtual Customer Care Representative, you will be the first point of contact for our customers. You will be responsible for delivering outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving mindset, and the ability to work effectively in a virtual environment.

Responsibilities :

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services, including troubleshooting and technical support.
• Handle customer complaints and resolve issues with empathy and efficiency.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
• Identify trends in customer inquiries and suggest improvements to enhance the customer experience.
• Participate in training sessions and team meetings to continually improve service skills and product knowledge.

Qualifications :

The pay range for this role is :

28 - 33 USD per hour(Remote (Minneapolis, Minnesota, US))

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