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Member Service Agent

Member Service Agent

Austin Telco Federal Credit UnionCedar Park, TX, US
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Job Description

Job Description

Description :

Member Service Agent – Cedar Park| Location : 511 N. Bell, Cedar Park, Tx 78613 |Schedule : Monday–Friday, 8 : 00am-5 : 45pm and rotating Saturdays : 8 : 45am-12 : 15pm|

Austin Telco is looking for a passionate and service-oriented Member Service Agent to join our team. This role is ideal for someone who thrives in a member-first environment, enjoys building lasting relationships, and is excited to make a meaningful impact through financial education and community engagement.

As a Member Service Agent, you’ll be the face of our credit union—supporting members with their financial needs, guiding them through our products and services, and helping create positive, personalized experiences. You’ll also play an active role in community outreach and contribute to the overall success of your branch.

What you'll do

  • Deliver exceptional service by assisting members with account openings, product adoption, and everyday transactions.
  • Build strong member relationships through proactive communication and personalized support.
  • Collaborate with team members and departments to elevate the member experience.
  • Participate in community events and promote financial literacy and education.
  • Support branch operations including documentation, fraud prevention, and vault management.
  • Ensure compliance with BSA / AML and other regulatory requirements.
  • Serve as a Notary Public when needed and complete all required training

What You Bring

  • High school diploma or GED required; college coursework in a related field is a plus.
  • 1–2 years of experience in a credit union or banking environment.
  • Friendly, outgoing personality with excellent verbal and written communication skills.
  • Strong time management, problem-solving, and teamwork abilities.
  • Demonstrated empathy, integrity, and a service-first mindset.
  • Industry certifications and bilingual fluency in Spanish and English are highly valued.

    • Benefits & Perks

  • 401(k) Retirement Plan with company match, plus a Pension Plan
  • Paid Federal Holidays , including for part-time employees
  • Access to a Robust Employee Assistance Program (EAP) for personal and professional support
  • Opportunities to volunteer and engage with the community through credit union-sponsored initiatives

    • Additional Requirements

  • Good credit standing (verified prior to hire)
  • Successful background check and drug screening upon offer

    • Why Austin Telco?

    We're a trusted institution where careers blossom. Whether you're returning to the industry or launching a new chapter in finance, you’ll find a supportive team and a mission-driven culture that values your growth.

    Equal Opportunity Employer : We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Requirements :

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    Member Service Agent • Cedar Park, TX, US