Sales Administration Manager

Sales Administration Manager

The Sales Administration Manager supports the commercial success of the organization by ensuring seamless process, data management and cross-functional collaboration across the sales journey. The ideal candidate is detail-oriented, highly organized, equipped with best practices in highest-end consumer goods / services sales, and has an instinct to prioritizing an excellent customer experience.

Responsibilities

Manage sales opportunities across the sales funnel and across customer types (private astronaut, research, etc.) within Salesforce, ensuring data integrity for each individual's sales journey and for the database broadly

Closely monitor all live sales opportunities, flagging priorities and driving timely follow-up actions for the Sales Team

Manage sales-related inbox, ensuring inquiries are responded to promptly and routed correctly

Interact with customers as appropriate (e.g. in scheduling sales consultations), representing the company in a professional and on-brand way

Track and report on third party referral fees, ensuring accuracy and timely inputs

Process payments and support refunds in coordination with finance

Manage required reporting on sales-related data

Serve as primary sales-related liaison across departments to ensure alignment on customer touchpoints, sales progress, and operational updates

Proactively identify opportunities to streamline administrative tasks and sales operations to improve efficiency

Create a positive and motivating sales environment, fostering a collaborative team culture

Required Skills and Experience

Bachelor's degree in relevant field

5 years of experience in a sales support, preferably within high-end consumer products / services

Strong proficiency with Salesforce CRM (hands-on management of sales opportunities, data integrity, process improvement, etc.)

Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment

Strong communication skills and a polished, customer-centric demeanor

Proficiency in Microsoft Office Suite