MSP Tier 2 Technician

Position Summary :

Are you ready to put your IT skills to work in a dynamic environment? OmegaCor is seeking a Managed Services Provider (MSP) Tier 2 Technician to deliver both onsite and remote support. In this role, you'll spend time at customer sites resolving hardware / software issues, as well as Microsoft 365 challenges, while also supporting tickets from our central service desk.

This position provides both remote and onsite support for client environments, ensuring uninterrupted business operations through prompt issue resolution, proactive system maintenance, and effective collaboration with end-users and higher-tier support teams. In this dynamic position, you'll spend 25-75% of your time at a key customer site, delivering top-notch help desks and desk-side assistance.

Technical Support (Remote & Onsite) :

• Provide Tier 2 remote and onsite support, responding to and resolving user-reported issues promptly and efficiently.
• Help at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.
• Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective resolutions.

Service Desk Operations :

System Maintenance & Projects :

Knowledge & Training :

After-Hours Support :

System Maintenance & Projects :

Additional Duties and Responsibilities :

Required Knowledge, Skills, and Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Preferred Certifications and Experience :

Competitive Benefits Available :

💻 Competitive salary (based on experience)

🦷 Health, dental, and vision insurance

💼 Employer-paid life, AD&D, short- & long-term disability insurance

📈 401(k) retirement plan with company match

🎉 Paid time off, holidays, and your birthday off

📚 Access to a Learning Management System with 5,000+ courses to grow your skills

🌟 A supportive culture that values teamwork, learning, and professional growth

🚀 If you're passionate about IT, love helping people, and want to work with a company that invests in your future, we want to hear from you! Apply today and become part of the OmegaCor team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

OmegaCor Technologies is an equal-opportunity employer . Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time .

Disclaimer : Background Check and Drug Screening

As part of our commitment to providing a safe and secure work environment, OmegaCor Technologies conducts background checks on all prospective employees.

Background Check : Candidates who receive a conditional offer of employment will be subject to a comprehensive background check. This check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information.

Please be advised that the results of the background check are used to make informed hiring decisions. Any offers of employment are contingent upon the successful completion of the background check.

By applying for this position, you acknowledge and consent to the background check process. Thank you for your understanding and cooperation.

OmegaCor Technologies is an Equal Opportunity Employer.