Fulfillment Process Analyst

The Fulfillment Process Analyst

Live events are fun. Concerts, sporting events, festivalswe make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love : Live events that bring people together and make memories. The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. TicketManager is an official partner of the Philadelphia Eagles, Washington Wizards & Mystics, Washington Capitals, Texas Rangers, LAFC & Angel City, Minnesota Wild, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.

Responsibilities :

• Support and scale fulfillment operations by identifying areas for process improvement in systems, policies, and procedures to enhance efficiency and the customer experience
• Monitor key performance metrics and use data analysis to inform operational decisions and drive improvements
• Manage and execute projects from initiation to completion within set timelines
• Collaborate with team members to develop and implement creative solutions for customer fulfillment challenges
• Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery
• Process and maintain ticket inventory imports and uploads for customers
• Keep the fulfillment area organized and optimized for daily operations
• Work cross-functionally to deliver high-quality service, exceed expectations, and identify areas for operational enhancements
• Contribute to critical functions including invoicing, onboarding support, internal training, documentation, and reporting on fulfillment metrics
• Curious spirit : Experienced in implementing AI and automation tools to reimagine and streamline repetitive or manual tasks, driving innovation in everyday operations
• Ability to translate requirements into clear, actionable guides or playbooks, ensuring seamless execution and alignment across stakeholders
• Analyze operational and customer data to uncover insights and recommend improvements that enhance efficiency and experiences

Desired Skills and Experience :

TicketManager Highlights :