IT Technician

IT Technician

Job Requirements

Essential Job Functions :

• Work closely with business leaders on strategic initiatives by identifying data sources and system integrations to drive business intelligence.
• Implement and maintain administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA regulations.
• Assist in incident response processes.
• Support local users directly, handling issues across all technology including supporting 3rd party applications, Azure administration, workstations, servers, printers, networks, and vendor-specific hardware and software.
• Build and configure systems for employee's use within the corporate office and remote users.
• Respond to requests for technical assistance via phone, chat, or email, and provide regular updates to users on their support requests.
• Diagnose and resolve technical issues, both onsite and remotely, and document all user interactions for tracking and reporting.
• Provide users with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
• Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).
• Communicate to users : keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Maintain specific knowledge of the users and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Additional duties may be assigned, as required.

Knowledge, Skills, and Abilities :

Other Skills :