Technology Support SR Specialist Test Analyst II

Description

Embark on a career where innovation meets support assisting customers with the highest quality standards and satisfaction.

As a Technology Support Sr Specialist in JPMorgan Healthcare Payments you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware software and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements defining test approach and executing end-to-end test cases.

Job responsibilities

• Design develop execute and maintain test plans and test cases for frontend and backend solutions
• Participate in complete software development life cycle including analysis design test execution test automation and operational rollout
• Provide first-line support for hardware software and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
• Assist in the timely delivery of technology support services to internal customers coordinate resources and activities to ensure high-quality standards and customer satisfaction
• Contribute to optimal system functionality by applying emerging knowledge of hardware components peripherals devices and network expertise
• Use problem-solving techniques diagnostic tools and best practices to Identify and resolve technical issues

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Responsibilities

Required Experience :

IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1