Head of Amazon Operations

Position : Head of Amazon OperationsLocation : Ypsilanti, MI (fully in-person)Type : Full time, exemptCompensation : $100,000$135,000 salary, paid time off, a monthly health stipend, and a role that actually mattersNote : This is a fully on-site role in Ypsilanti. We are not considering remote or hybrid candidates. If youre not in Michigan and not open to relocating, this is not the right fit.Overview : Were hiring a Head of Amazon Operations to take full ownership of our brand management function, including team, execution and process. Reporting directly to the COO, this role is responsible for driving results across one of our most critical business units. Youll design the workflows, lead the team, and remove the friction across content, ads, inventory, and reporting, owning both the playbook and the scoreboard. Strategic priorities, brand-level initiatives, and high-level account direction will come from the Head of Brand Strategy or Executive Team. This role is expected to provide structured feedback on strategic direction, campaign outcomes, and process limitations to the Strategy Lead, ensuring data informs future planning.This is not a support role. Youll work directly with the founders and help define what operational excellence looks like at scale. In a flat team like ours, execution speaks louder than org charts. Bring results, and youll shape the company.If you are the kind of operator who finds the bottlenecks, builds the process, and leads the team, this is your lane.Meet Your Future CEOWatch this short video (5 min) to hear how we think about growth, ownership and the kind of team were building.Company Core ValuesThese arent poster values. We use them to make decisions, hire, fire, and move fast. If they match how you operate, youll fit right in.Unimpeachable Character : Be someone others are always proud to associate with, personally and professionallyOpen and Honest : Feedback is the catalyst for growthPlay to Win : Define what it takes to win, then do itAlways Moving Forward : We choose relentless positivityWhat Youll Own : Accountable for executing against brand-level growth and margin targets by translating strategy into action and leading team performance across content, advertising, and operationsOwn performance outcomes across the full brand portfolio, including top-line growth and contribution margin, by translating strategic priorities into team execution and supporting brand managers in deliveryLead process improvement across brand operations by driving collaboration with SMEs in content, advertising, inventory, and analytics. Define success metrics, improve reporting access, and shorten feedback loopsEnsure each SME team owns and maintains current SOPs and operational playbooks, and hold them accountable for documentation quality, versioning, and adoption across teamsIdentify resource gaps and lead initiatives to expand the team and toolsetincluding hiring, training, and software implementationsto support growthLead recurring operational meetings to align teams, track KPIs, remove blockers, and foster collaboration across disciplinesOwn hiring and training projects within the departmentServe as a core member of the leadership team, actively setting and delivering on quarterly and annual company-wide targetsStay current on Amazon marketplace trends and ecommerce best practices to inform resource allocation, test new ideas, and drive department performanceQualifications37 years of experience leading operations in a high-accountability, small-team environment (550 people). Retail, ecommerce, or supply chain preferredProven ability to lead teams, build SOPs, and own execution across multiple functionsStrong project management instincts. Able to prioritize, delegate, and hit deadlines without hand-holdingComfortable with basic data analysis and decision-making using dashboards, reports, or exportsClear communicator who can run a meeting, hold a team accountable, and work cross-functionallyNice-to-Haves (or Willing to Learn Fast) : Proficiency with tools like Google Suite, ClickUp (or similar), and ecommerce ops platformsExperience with Amazon tools like Keepa, DataDive, RevsellerFamiliarity with EOS or other structured operating systemsUnderstanding of ad spend pacing, inventory forecasting, and listing optimization workflowsExposure to brand management or agency-side account executionThis role is for you if : You measure your own success by how impactful your projects are, not by how often you clock out at 5 pmYou look at a workflow and cant stop finding ways it could be simplerYou prefer small biz scrappy to corporate drama and committeesYou love to win, and hate losingYouve worked brand-side or agency-side in ecommerce operations and love the mix of logistics, data, and team executionYou like to clarify the goal, then compress the timeline to completionYou wouldnt trade your reputation for a short-term winYou agree that watching a team run smoothly is one of lifes greatest joysYou believe the shared mission is more important than keeping everyone happyProbably not the right fit if you : Love the comfort of having an SOP for all situationsWould rather let someone else manage the details so you can focus on the big pictureGet burned out managing multiple projectsPrefer to set easy goals because missing a target feels badWant to ship something once, then move on foreverSee operations as a maintenance function instead of a growth driverThink learning AI is not your thingWant to work from a beachFeel like giving or receiving process-oriented feedback is painful or unkindBenefitsWe invest in people who move the business forward. We offer competitive compensation and a high-trust, high-performance environment where operators can thrive. Perks include : Paid time off and paid holidaysNo bureaucracy or layers of managementjust clear goals and real ownershipWork with founders and leadership dailyTools and training to help you grow in ecommerce and operationsA team that moves fast, wins together, and doesnt tolerate dramaIn addition, we provide a monthly health stipend to support coverage until we transition to a full healthcare and retirement package, which is on the roadmap for 2026.How to applyApplications will be reviewed on a rolling basis. Were ready when you are. Want to rise to the top? Record a quick 13 minute video answering the two prompts below. We dont care about polishwe care about clarity, energy, and how you think.Why are you interested in this position?Whats something small youve learned recently that made a big difference?Send your video at https : / / forms.gle / JFGf19o1UhNQsx8D6Interview Process : Round 1 - 15 min introRound 2 - With COORound 3 - With executive team

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