Customer Success Specialist

Who Are You

You are a problem-solver first and a relationship builder second. You thrive in fast-paced environments where technical troubleshooting and customer support are your bread and butter. You have the startup adaptability to work in evolving processes and thecustomerempathy tomaintainstrong relationships without needing extensive strategic planning. You balance efficiency with genuine care andyoureequally comfortable diving into support as you arehelping customers find success using see customers as partners in solving problems not just accounts to tobuild withyour team and grow with the company.

If this describes you Kaleidoscope is thrilledyourehere.

Who Are We

Werere-imagining the role of technology in the scholarship space. Millions of capable students face financial barriers while organizations wanting to help often lack the infrastructure to do it effectively. We provide the tools services and supportorganizationsneed to launch andoperateworld-class scholarship programs. Our customers range from established foundations to corporations building community impact and future workforce to individuals creating their legacy-andwereexpanding into entirely new just building software;weresupporting our partners in creatingopportunity. If you care about impact and want to be part of a team moving the needle on real problems this is the 2025 we were awarded the best scholarship management software and top 50 EdTech software on G2.

Learn moreat .

Position Summary

TheCustomer Success Specialistprovides exceptional support to our self-service customer base ensuring they have the resources andexpertisethey need to succeed independently. This role handles ongoing support and problem resolution for assigned accounts.

What makes this role distinctive is itssupport-first mission. You are the operational backbone ensuring our customers can use Kaleidoscope effectively and resolve issues quickly. While Account Managers focus on relationship health and growth yourexpertiseis in rapid issue resolution self-service enablement and streamlining the customer experience through thoughtful troubleshooting and technology workflows. This distinction matters-it meansyoureable to focus onoperational excellence customer satisfactionand outcomes without balancing competing priorities.

Your primary responsibilities include handling customer requests through email and support tickets providing thoughtful troubleshootingclient journey managementandstrategically escalating to specialized teams (Product Engineering Strategic CSMs) when closely with Account Managers to keep them informed of customer health signals and opportunities but your focus is on making sure customers have what they need to succeed on their own. As we refine how support and customer success work together your role may evolve and your insights aboutwhatsworking what needs adjustment and how we can scaleand serve customerswill inform how is a hybrid role based in our Minneapolis office3 days on-site 2 days remote.

Position Responsibilities

Support & Issue Resolution (Primary Focus)

• Triage and resolve support requests through Intercom with rapid response times and high-quality resolutions
• Handle technical troubleshooting process questions and general platform questions independently
• Maintain detailed ticket documentation to ensure context and continuity
• Escalate appropriately to Product Engineering or other teams when issues fall outside support scope
• Provide proactive empathetic communication about issue status and resolution timelines

Self-Service & Knowledge Base Development

Customer Health & Collaboration

Team & Company Responsibilities

Required Qualifications

Preferred Qualifications

What Well Deliver

Tools & Resources

Professional Development

Culture & Benefits

Our Mission

Our mission is toeliminatefinancial barriers to advancement by mobilizing philanthropic dollars to support students in need. Every daywereworking to connect capable students with the funding they need to reach their potential - and helping organizations create meaningful scholarship programs that change lives.

Equal Opportunity Employer

Kaleidoscope is an equal opportunity to building a diverse team because varied perspectives help us better serve our customers partners and scholars from every background. We welcome applicants regardless of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected characteristic.

Salary Range - $50k to $56k

Kaleidoscope is a cloud-based awards management digital platform enabling organizations to fund design administer and host branded scholarship and grant programs. The platform uses leading technologies to deliver an end-to-end solution for sponsors organizations and those they support. Kaleidoscope is building a future where financial aid and funding solutions are smart cost-effective and as unique as the applicants they serve. Learn more at .

Our mission is to eliminate financial barriers to an education by mobilizing private sector wealth and deploying funds to students in need. This mission is central to our work in diversity and inclusion. Diverse and inclusive teams have a positive impact on our products and services and enable us to best serve our diverse customers partners team members and scholars from every background. Varied perspectives help us generate the best ideas to solve the most difficult problems for those we serve. Were proud to be an equal opportunity employer and welcome our employees differences regardless of race color religion sex sexual orientation gender identity national origin age disability Veteran status or any other protected characteristic.

We offer a competitive pay and benefits package including medical dental vision short term disability and basic term life insurance 401(k) with company match paid parental leave policy flexible PTO program and more!

Required Experience :

Junior IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50000 - 56000