Risk & Fraud Lead

Risk & Fraud Lead

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.

Job Title : Risk & Fraud Lead

Reports to : Co-founder

Location : UK or Remote Europe

Key Relationships : Business Development, Customer Success, Product and Engineering teams

Job Purpose : Easyship is a shipping technology platform connecting sellers and marketplaces to couriersand powering customized, end-to-end logistics solutions. We're seeking an experienced Product Manager with strong fraud prevention exposure ideally with exposure to transactional or high-volume business models to own initiatives across checkout, account creation, and post-purchase flows. You'll define problem statements and solutions, align with our product vision, and coordinate with design / engineering to ship features that reduce fraud loss, prevent product abuse, and build trustultimately driving confidence and profitability for our merchants.

What you'll do :

• Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2, enterprise login), authorization (roles, subscriptions, limits), security, fraud prevention, and KYC / KYB.
• Own subscription management, including tiering, entitlements, usage limits, features access, and upgrade / downgrade flows to ensure seamless user experience and revenue accuracy.
• Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers.
• Define and prioritize initiatives to balance user experience, conversion, fraud risk, and compliance needs.
• Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Gray labelling) to reduce friction while ensuring strong protection against fraud and abuse.
• Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure / SCA).
• Prioritize using ROI frameworks; balance conversion, fraud loss, and operational cost to maximize business impact, being responsible for the entire P&L (profit and loss) of the Frauds and Security team
• Lead delivery from discovery ? release ? post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets.
• Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows
• Stay current on market / PSP capabilities, risk signals, SCA / PCI / AML trends, and competitor tactics; convert insights into backlog items and experiments.

Who you are :

What you'll get :

Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bangalore and Taipei our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! Easyship is an equal opportunity employer. We make all employment decisionsrecruiting, hiring, pay, benefits, training, promotion, leave, and separationbased on qualifications, merit, and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.