Overnight Shelter Advocate

Overview

Job Summary

Provides safety, support and resources for individuals and families through case management within the framework of a variety programs and a focus on addressing trauma related to domestic violence. Engages with residents in one-on-one case management sessions, assisting residents in identifying and addressing individualized needs, offering resources and education.

Schedule : 9 : 00pm-8 : 00am

Rate of Pay : $20.00 / hr. ($21.00 / hr. with passed bilingual assessment)

Responsibilities

Essential Functions

• Recognizes and effectively responds to impacts of domestic violence and other trauma.
• Works with staff in, a team environment, and with residents, providing objective support and maintaining professional boundaries.
• Provides ongoing modeling, support, referrals, and resources, taking crisis calls and coordinating services.
• Provides family support within the scope of the cultures of the families served, which may include rotating child care supportive services.
• Provides welcome tours and shelter entry services. Orients clients to shelter environment, guidelines, and requirements. Ensures that appropriate shelter guidelines are practiced. Assists clients in identifying and fulfilling immediate needs.
• Fulfills other administrative / operational duties as needed, including providing bus passes, completing babysitting agreements, and assisting with proposals and grievances.
• Builds rapport and a positive sense of community.
• Monitors participants' self-administration of medications.
• Identifies / adapts to crisis events, applying crisis intervention and prevention techniques.
• Provides on-site facility coordination services, including monitoring gates, completing safety checks, cleaning and preparing rooms, monitoring the cleanliness of the campus, and providing cleanup when needed, submitting work orders, and locking / unlocking doors.
• Documents services in accordance with established policies and procedures, in a timely fashion.
• Participates in all required service coordination meetings, communicating all relevant information to appropriate staff (Case Managers, Coordinators, Managers, etc.).

Qualifications

Education, Experience, and Other Requirements