Customer Service Rep (01580)

Customer Service Rep

Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Maplewood, United States! We're looking for enthusiastic individuals to be the friendly face of our organization and ensure our customers have a positive experience.

Greet customers warmly and address their needs in a professional and timely manner

Handle customer inquiries, complaints, and requests efficiently via phone, email, or in person

Process orders, refunds, and exchanges accurately while adhering to company policies

Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to customers

Collaborate with team members to resolve complex customer issues and improve service quality

Manage and prioritize multiple tasks in a fast-paced environment

Document customer interactions and maintain detailed records in our customer service database

Identify opportunities to upsell or cross-sell products when appropriate

Participate in ongoing training to enhance customer service skills and product knowledge

Contribute to a positive work environment by maintaining a friendly and supportive attitude

Excellent verbal and written communication skills

Strong interpersonal skills with a friendly and approachable demeanor

Ability to remain calm and professional in high-pressure situations

Customer-focused mindset with a genuine desire to help others

Proficiency in basic computer skills, including typing and data entry

Exceptional multi-tasking abilities and efficient time management skills

Problem-solving aptitude with attention to detail

Flexibility to adapt to changing priorities and work schedules

Resilience and ability to maintain a positive attitude in challenging situations

Team player mentality with a willingness to support colleagues

High school diploma or equivalent (preferred)

Previous customer service experience is a plus, but not required we value enthusiasm and the right attitude!

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and / or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.