Talent.com
Payment Operations Specialist I

Payment Operations Specialist I

members choiceHouston, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

GENERAL JOB DESCRIPTION :

The Payment Operations department is responsible for the support processing of products and services, including share draft in-clearings, Fed deposits, ACH, credit and debit card programs, ATM operations, wire transfers, and IRA / IRS transactions and reporting in addition to other back office related duties that help to support front line member operations. This includes ensuring effective responses to internal and external inquiries, providing quality member service, and timely completion of back- office responsibilities. Payment Operations employees should be able to perform all duties which may include higher level tasks as needed, such as participation in various meetings, including department and project meetings.

DUTIES & RESPONSIBILITIES :

  • Daily Card Operations : This includes performing various types of transactions related to debit and credit card programs, for example, card orders, processing returned cards, card & account maintenance, processing payments, performing balance transfers, answering employee and member inquiries, and more. Assists with reviews of relevant card processor technology updates and modifies systems and processes as needed. Monitor various general ledger (GL) accounts and provide balancing & reconcilement support for settlement processes. Monitor and complete fraud claims; act quickly to address suspicious card activities. Monitor plastic card inventory levels to ensure adequate supplies exist in Central Issue facility, as well as in branches for instant issue debit card program.
  • Daily ATM Operations : Monitor ATM cash levels to ensure adequate cash available at all times. Balance and reconcile ATM settlement GL accounts. Research member inquiries and discrepancies that may exist at ATM machines or with cash delivery vendor(s). Assist with reviews of relevant ATM system processor updates. Monitor ATM system notifications to ensure proper service is initiated, completed, and ATM is back in service
  • Performance Monitoring and Analytics : Assist with the regular monitoring and compilation of key performance indicators (KPIs) related to card and ATM operations. These metrics can include card & ATM transaction volumes, card activation rates, chargeback rates, ATM performance, member satisfaction, and more.
  • Continuous Improvement : Identify opportunities for process improvements and automation to enhance operational efficiency, reduce errors, and improve member satisfaction. Stay updated on industry trends, new regulations, and technological advancements
  • Project Participation : Support various project teams to deliver on strategic and operational objectives.
  • Perform daily processing for Fed deposits, ACH originations and returns, domestic and international wires, remote deposits, foreign collections, Image Exchange, and share draft in-clearings.
  • Maintain accurate cash balances at the Federal Reserve and initiate draws as needed.
  • Process monthly, quarterly, and annual IRA and IRS reporting in alignment with current rules and timelines.
  • Provide guidance to frontline and back-office employees needing support with transaction issues or exceptions.
  • Ensure compliance with NACHA, Federal Reserve, IRS, and internal policy standards.
  • Indexing and performing quality control analysis on imaged items
  • Process legal requests and research including Levies, liens, and freezes as needed

ESSENTIAL JOB REQUIREMENTS :

  • Comply with all policies and procedures related to back-office processing
  • Ability to think critically and problem solve
  • Attention to detail
  • Strong sense of responsibility
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to work in a fast-paced, collaborative, cooperative, and productive work environment
  • Demonstrated ability to work on and switch between different tasks seamlessly without sacrificing the quality of work
  • High level of taking initiative and taking ownership
  • Provide friendly, prompt, professional and accurate support to all internal and external members
  • Apply judgement to make independent decisions as needed
  • Leverage technical expertise to streamline processes
  • Maintain a dependable record of attendance and timeliness
  • Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT.

    • SKILLS / ABILITIES :

  • Payment or Deposit Operations related certifications highly preferred
  • At least three years’ experience in the Financial Services industry
  • Proficient computer skills
  • Strong oral and written communication skills
  • Strong organizational skills
  • Strong level of attention to detail
  • Professional office appearance

    • PHYSICAL / MENTAL REQUIREMENTS :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, and talk or hear.
  • The vision requirements include close vision and ability to adjust focus.
  • The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.
  • Ability to move and / or lift 20 pounds.
    • serp_jobs.job_alerts.create_a_job

    Operation Specialist • Houston, TX, US