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Financial Center Manager I
Financial Center Manager IFirst Federal Bank • Gainesville, FL, United States
Financial Center Manager I

Financial Center Manager I

First Federal Bank • Gainesville, FL, United States
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Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to :

  • Four Medical Plan Offerings to choose from
  • Employer HSA Contributions (Coverage / Plan exclusions)
  • Employer Provided Life Insurance Policy
  • Annual Health Incentive
  • Annual Wellness Reimbursement
  • Tuition Reimbursement program
  • Generous Match 401k Retirement Plan
  • Paid Sick Leave
  • Paid Vacation Leave
  • 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS :

  • Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
  • Seizes opportunities to make recommendations for improvements in products and services.  Has the aptitude to take action on suggestions given based on input from employees and coworkers.
  • Acts with customers in mind.  Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
  • Enjoys working hard; is action oriented with a positive and innovative attitude.
  • Possesses the willingness and ability to embrace change.
  • Creates an environment in which people want to do their best. Empowers others and can confidently delegate tasks and decisions.
  • Consistently provides positive, direct, and actionable feedback.  Is easy to approach and talk to.  Takes time to put others at ease.  Is a good listener, easily builds rapport and is empathetic to the needs of others.
  • Frequently is involved in problem solving, supervising, organizing, decision making, interpreting data, communicating, coaching, and customer service.
  • Quickly determines what will help or hinder accomplishing a goal.  Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.
  • Provides the best service to our customers with innovative and creative solutions.

    • JOB REQUIREMENTS :

  • Focus on developing and coaching staff in relationship management skills.
  • Ensure staff is consistently updating and reviewing the customer profile.
  • Jointly conduct periodic pre-call planning sessions with each team member.
  • Perform staff observations of customer interactions including phone conversations and voice messages.
  • Conduct assigned coaching sessions with each team member monthly.
  • Schedule time for team members to make onboarding and outreach calls monthly.
  • Strong communication skills including speaking to small or large groups whether inside or outside the organization.
  • Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
  • Implements a culture of building the bank on relationships.
  • Provides challenging and stretching task and assignments; holds frequent development discussions, is aware of each direct reports' career goals
  • Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.
  • This is a FLSA exempt position whose primary duty is managing their branch sales staff.
  • Certification or higher secondary degree in a similar or related field of study
  • 2 years previous retail bank management
  • Extended hours sitting and performing computer tasks may be required.

    • Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

    Bilingual candidates encouraged to apply.

    EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

    E - Verify Employer

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