People Operations Lead

People Operations Lead

Over 20 million American seniors rely on independent Medicare brokers to navigate the healthcare system. These brokers provide support during critical life transitions but have long lacked world-class insurance technology and services to support their own growth. Spark was founded in 2020 to close this gap. We are a technology company innovating how the best brokers acquire, enroll, and serve their clients. With our industry-leading CRM, AI workflows, and client services, brokers can finally build the business of their dreams and help more Americans find quality healthcare. With over 8,000 brokers serving 225,000 beneficiaries, Spark is the fastest-growing Medicare brokerage in the country.

We're now looking for new builders and operators to accelerate our impact. Our talent-dense team combines experience from top technology and healthcare companies like Square, Ramp, Yext, Oscar, Cedar, and Galileo. Backed by top-tier investors, including Primary Ventures and Viewpoint Ventures, we're united by a mission to build technology that solves societal needs.

Well-being is a big part of our work and it applies to our employees too. We offer generous benefits like flexible work locations, sabbaticals for tenured employees, annual company retreats, and monthly socials to keep our team connected and performing at their best. We're proud that last year, we were named one of Inc. Magazine's Best Workplaces of 2025.

Join us if you're excited to redefine an industry and shape what the next era of insurance should look like.

Summary

Spark is hiring a People Operations Lead responsible for managing and enhancing all aspects of the employee lifecycle, from recruiting to offboarding. This role requires a deep understanding of HR policies and procedures and the ability to propose creative solutions to complex problems. The People Operations Lead will work independently, requiring limited guidance on new assignments, and collaborate effectively with colleagues to ensure a positive and productive work environment. They will also play a key role in employee engagement, benefits administration, performance management, and compliance with labor laws. The ideal candidate has a strong background in HR operations, excellent organizational skills, and a passion for fostering a positive workplace culture.

Key Responsibilities

• Serve as a strategic partner to the VP, People, providing insights and recommendations on organizational design, process optimization, and building systems for scale to 200+ employees.
• Lead back-end processes to enhance employee engagement, retention, and performance.
• Develop talent management programs, including performance management, succession planning, and leadership development.
• Foster a diverse and inclusive workplace by promoting equitable hiring practices and employee development opportunities.
• Ensure compliance with all federal, state, and local employment laws and regulations, including effectively managing all LOAs.
• Oversee the development and implementation of HR policies and procedures, and keep the handbook up to date on progressive HR practices.
• Design and manage competitive compensation and benefits programs that attract and retain top talent.
• Conduct regular market analysis to ensure compensation structures are aligned with industry standards.
• Oversee the administration of employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Optimize HR processes and systems to improve efficiency and effectiveness.
• Leverage HR data and analytics to drive decision-making and measure the impact of HR initiatives.
• Oversee HR technology platforms and ensure their effective utilization.
• Champion a positive and inclusive workplace culture that reflects the company's values.
• Develop programs that enhance employee experience, including onboarding, training, and recognition initiatives.
• Lead efforts to continuously improve employee engagement and satisfaction.

What We're Looking For

Preferred Qualifications :

Compensation

Base Salary $125,000 - $140,000 USD

Our salary ranges are based on paying competitively for our company's size and industry and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Why You Should Join Our Team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer :

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov .

Furthermore, for security and compliance requirements, we're unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.