Insurance Customer Service Representative / Agent

Join the Liggio Insurance Agency, a well-established agency proud of its strong presence in Lafayette, Louisiana. As an Insurance Customer Service Representative, you will be an integral part of our team, providing exceptional support to our valued clients. Stationed in the heart of Lafayette, your role will focus on fostering positive interactions that enhance customer satisfaction and deepen relationships. We are seeking a dedicated individual committed to delivering unparalleled service with a positive and inviting approach. At Liggio Insurance, your efforts will be recognized, and you'll have the opportunity to grow within a supportive environment that champions professional development. If you're passionate about customer service and eager to make a significant impact, consider joining our dynamic team as we continue to provide stellar service and care to our community. Apply today and become a pivotal part of the Liggio Insurance family.

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Retirement Plan

Hands on Training

Health Insurance

Paid Time Off (PTO)

Responsibilities

Client Support : Provide exceptional customer service to existing and potential clients, addressing inquiries, resolving issues, and guiding clients through the claims process if needed.

Policy Assistance : Assist clients in understanding their policies, including coverage options, exclusions, and renewal processes.

Claims Management : Facilitate the initial claims handling process by collecting required information and guiding clients through the necessary steps.

Record Maintenance : Accurately maintain client records and update information as required, ensuring confidentiality and compliance with company guidelines.

Communication : Clearly and positively communicate with clients and insurance carriers, ensuring all interactions contribute to an exceptional customer experience.

Problem-solving : Quickly identify and resolve client concerns, demonstrating a proactive and empathetic approach to service delivery.

Requirement

Education : High school diploma or equivalent required; some college coursework in business or related fields is preferred.

Experience : Preferably, 1-2 years of customer service experience, ideally within the insurance sector.

Communication Skills : Excellent verbal and written communication skills, with the ability to explain insurance policies and products clearly and concisely.

Customer-Focused Attitude : Proven ability to provide outstanding customer service, focusing on ensuring customer satisfaction and retention.

Problem-Solving Skills : Ability to assess issues quickly and provide effective solutions while maintaining a positive demeanor.

Technical Proficiency : Familiarity with insurance management software and basic computer skills, including MS Office Suite.

Multitasking : Strong ability to handle multiple tasks simultaneously in a high-paced environment.

Team Player : Ability to work collaboratively within a team to achieve company goals and improve customer satisfaction.

Professional Demeanor : Maintain a professional appearance and attitude while representing Liggio Insurance Agency.

Property and Casualty License preferred but can be obtained during on the job training.