IT Support Professional

Position Summary :

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Responsibilities & Duties :

• Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support.
• Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.
• Offer our clients a true “white-glove” support experience and exceed their expectations.
• Install and configure hardware and software components to ensure usability and optimal performance.
• Work with counterpart technicians and clients for developing solutions to meet client needs.
• Create and maintain thorough documentation and configurations within company tools.
• Identify and implement automation and continuous process improvement opportunities.
• Interface with third-party vendors as a liaison between client and vendor.
• Participate in a 24x7 on-call rotation and after-hours upgrades to support our managed services clients.
• Other duties as assigned.

Knowledge, Skills & Personal Qualities :

Required Qualifications :

Preferred Qualifications :

Benefits :

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all employees.

About Invision Technologies :

Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you!! Check us out at www.invtech.com.