Patient Registration Representative

Job Summary :

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions / Responsibilities :

• Entering patient demographic and insurance information accurately.
• Registering telemedicine patients through the electronic medical record (EMR) system.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Posting incoming Account Receivables payments.
• Participating in mandatory trainings and attending staff meetings.
• Assisting in the duties required to properly open and close the building to receive patients.
• Faxing and / or emailing confirmed lab results to the appropriate parties.
• Requesting pre-authorization of credit cards.
• Setting up installment payment plans.
• Practicing and promoting positive customer and peer relations.
• Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
• Reporting all parent / patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.

Knowledge, Skills, and Abilities :

Required Education / Experience :