Category Merchant

Ecommerce Manager

We are seeking a dynamic Ecommerce Manager to lead our omnichannel digital business, driving revenue growth through strategic planning, cross-functional partnership, and operational excellence. This role requires a data-driven leader who will analyze competitive landscapes, optimize customer experience, manage product content and lifecycle, and oversee relationships with internal and external stakeholders. The ideal candidate will bring an upbeat attitude, strong analytical skills, and the flexibility to expand their responsibilities as the business evolves.

Principal Duties and Responsibilities :

• Strategic Planning & Competitive Analysis
• Analyze and evaluate the competitive landscape to identify growth opportunities and provide strategic recommendations
• Develop and execute marketing strategies to drive profitable revenue growth across digital channels
• Conduct quarterly business reviews with key partners to assess performance and align strategic priorities
• Business Operations & Performance Management
• Manage end-to-end omnichannel ecommerce business operations
• Prepare business recaps, forecasts, and trend analyses to inform decision-making
• Monitor key performance indicators including traffic, conversion rates, average order value (AOV), and cart abandonment
• Drive online revenue growth through data-driven optimization initiatives
• Stakeholder & Partner Management
• Own and manage relationships with internal partners across marketing, merchandising, IT, and store operations
• Collaborate with external partners including vendors, offshore teams, and same-day delivery providers
• Partner with merchants and vendors to optimize current product assortment
• Product & Content Management
• Supervise item setup team to ensure accurate and timely product launches
• Manage product information and lifecycle for all items in the digital selling channel
• Oversee product categorization, visual merchandising, and site navigation to enhance user experience
• Process Improvement & Technical Support
• Develop and implement processes to improve item setup efficiency and reduce time-to-market
• Troubleshoot platform issues and proactively identify potential technical challenges
• Implement operational efficiencies to streamline workflows and enhance team productivity

Minimum Requirements / Qualifications :

Desired Qualifications :

Location : 510 Volvo Parkway, Chesapeake, Virginia 23320

Department : Commerce Merch & Marketing