Epic Clinical Documentation Application Support Analyst

Epic Inpatient Clinical Documentation Application Analyst Go-Live Support (Remote, 3-Month Contract)

This is a remote position.

We are seeking an experienced Epic Inpatient Clinical Documentation (Clin Doc) Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break / fix ticket support, stabilization of inpatient documentation workflows, and ensuring clinicians can document safely and efficiently from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24 / 7 inpatient operations.

Key responsibilities include :

• Provide day-to-day break / fix application support for Epic Inpatient Clinical Documentation during and after go-live.
• Triage, analyze, and resolve incidents and service requests related to :
• Provider and nursing documentation
• Flowsheets and documentation rows / rows groups
• Notes, SmartTexts, SmartPhrases, SmartLinks, and SmartForms
• Admission, transfer, and discharge documentation workflows
• Work within the organization's ITSM / ticketing system to manage, prioritize, track, and document tickets in a timely manner.
• Collaborate closely with physicians, nurses, advanced practice providers, and ancillary staff to understand issues, reproduce problems, and validate fixes.
• Perform root cause analysis and implement durable solutions, minimizing repeat tickets.
• Maintain and optimize Clin Doc build, such as :
• Flowsheet templates and profiles
• Note types, templates, and documentation tools
• Care plans, problem lists, and documentation-related BPAs or decision support
• Coordinate with other application teams (e.g., Inpatient Orders, Procedure Orders, Pharmacy, Radiant, OpTime / Anesthesia, Cupid, HIM) to support integrated workflows.
• Participate in on-call rotations (evenings, nights, and / or weekends as needed) during the go-live period and early stabilization.
• Adhere to established change management and governance processes for all build changes.
• Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard solutions.

Contract details :

Required qualifications :

Preferred qualifications :