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IT Manager

IT Manager

ASM GlobalFishers, IN, US
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IT Manager

Department : Operations

Reports To : Assistant General Manager

FLSA Status : Salaried Exempt

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global , the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Fishers Event Center has an excellent and immediate opening for an Assistant Food and Beverage Manager. This position is responsible for support of all Fishers Event Center technology functions on a day-to-day basis. This person will be responsible for identification, training, and support for all systems and applications needs of the Fisher Event Center's staff, and will serve as a liaison with ASM Global Corporate Technology Departments.

Essential Duties and Responsibilities :

  • Support IT application and technology needs for all ASM Global staff.
  • Development of protocols for staff technology usage.
  • Develop, configure, test, and troubleshoot advanced CATV systems and related software / hardware components and infrastructure.
  • Assist in installation and maintenance of wired and wireless network and / or server / client solutions and related software / hardware components and infrastructure.
  • Troubleshooting and upgrading POS hardware, maintaining equipment transfer records, communicating with dispatchers, and solving technical problems.
  • Function as a liaison with ASM Global IT Department regarding corporate applications and systems issues.
  • Report creation and writing for business analysis purposes.
  • Assistance in development of marketing and business presentation technology-related projects.
  • Training and support for Microsoft Office usage by staff.
  • Identification and implementation of other software applications to enhance productivity and efficiency.
  • Provide necessary information for the proper purchase of preventative and corrective maintenance of equipment and systems.
  • Respond to routine and emergency calls and make necessary repairs.
  • Provide event related maintenance, services, and support.
  • Troubleshooting of application and network problems.
  • All other duties as assigned

Qualifications :

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position will work with limited supervision and will require the ability to interact with all levels of staff including management.
  • Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

    • Education and / or Experience :

  • BA degree in Computer Sciences or related field preferred
  • At least 3 years of IT support experience.

    • Skills and Abilities :

  • Strong knowledge of business office applications and systems.
  • Knowledge of report writing applications.
  • Must have communication skills and keen attention to detail.
  • Ability to translate non-technical needs communication into technical development capabilities.
  • Excellent organizational, planning, communication and inter-personal skills.
  • Ability to undertake and complete multiple tasks.
  • Knowledge of wireless technology applications and interface availability.
  • Working knowledge of Palm OS and Windows CE capabilities and support.
  • Proficiency in Windows XP support.
  • Proficiency in LAN and Windows NT support.
  • Extreme proficiency in all Microsoft Office applications.

    • Certificates, Licenses, Registrations Preferred :

  • MCP (Microsoft Certified Professional)
  • MCSE (Microsoft Certified System Engineer)
  • MCSA (Microsoft Certified System Administrator)

    • Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

    The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

    Legends & ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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    It Manager • Fishers, IN, US