Clinical Office Assistant, Lead

Clinical Office Assistant Lead

Who we are : La Clnica de La Raza is a community-based health center committed to providing culturally appropriate high-quality and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do. From our genesis as a community health center in 1971 we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90000 individuals come to La Clnica because it is a welcoming place that addresses the whole person coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda Contra Costa and Solano counties.

Who you are : We are looking for a Lead Clinical Office Assistants who is inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care. Clinical Office Assistants are the first face and point of contact with our patients. You will be challenged to be an efficient taskmaster while at the same time providing a human touch and excellent overall patient experience. Many people excel in one of these areas but it takes someone with a special combination of skills and character to do both. To be successful you need to enjoy interacting with people from diverse backgrounds to feel energized by a fast-paced clinic environment and remain cool under pressure even when serving a person who is upset disrespectful or impatient. You should have a successful history of being responsible reliable and capable of solving problems while being friendly and helpful in seeking ways to support other care team members.

Major Areas of Responsibility include but are not limited to :

Customer Service

• Welcome patients and visitors ascertain purpose of visit and register patients in the appropriate electronic system.
• Determine source of payment by verifying program eligibility in government insurance plans.
• Collect payment for services rendered operate cash register and maintain an accurate till.
• Hear and resolve patient complaints or escalate to supervisors appropriately.
• Participate in problem-solving to ensure that targets for revenue and customer satisfaction are met.
• Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department.
• Schedule confirm and process appointments. Collaborate with Care Teams to help patients meet health goals including routine health maintenance items.
• Collaborate with Registration staff and leadership to ensure patients have adequate and accurate insurance coverage for all visits.

General Office Duties

Commitment to Quality

Knowledge

Abilities

Other Certifications and Experience

1 or more years of experience in a clinical or similar professional office setting. Customer service roles and continuous volunteer experience will also be considered.

Salary : $23.83-$30.75 per hour

Key Skills

Typing,Microsoft Office,Data Entry,Customer Service,Computer Skills,Microsoft Outlook,QuickBooks,Office Experience,10 Key Calculator,Front Desk,Filing,Administrative Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 23 - 30