Customer Care Coordinator

Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas : Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Nashville, TN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.???? Key Responsibilities :

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative / clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow-up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative / clerical duties
• ?? Knowledge and Skills :
• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive / can do attitude
• Strong verbal and written communication skills with great listening skills
• Ability to follow through to a satisfactory conclusion
• Strong computer skills including Word, Excel, and data entry
• Must be organized, detail-minded and adaptable
• ?? Requirements :
• 1-3 years previous office / administrative experience
• High school degree required; Associates or Bachelor???s a plus
• Office work experience required
• Previous experience in the homebuilding industry a plus
• ?? Premier Benefits to Support YOU : We offer a comprehensive benefits package, including :
• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!
• ?????? This position is not in a call center environment. ????Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. ??Join a special team that works together to make Drees a successful company and a rewarding place to work!