Regional Director (Master-Planned Communities)

Regional Director (Master-Planned Communities)

Job Overview : The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This regional Director plays a critical role in aligning business outcomes with corporate goals, driving operational excellence, and fostering strong stakeholder relationships with boards of directors, residents, vendors, internal partners and associates. This position requires a results‑driven leader with a deep understanding of property management, financial oversight, team leadership, and customer service. The Regional Director ensures that company standards are met while cultivating a positive and service‑focused culture across all communities under their supervision.

Key Responsibilities

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.
• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.
• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.
• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.
• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.
• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.
• Promote and uphold a culture of exceptional hospitality‑minded customer service.
• Ensure responsiveness and professionalism in all resident and client interactions.
• Prepare and deliver accurate and timely daily, monthly, and annual reports.

Skills & Qualifications

Physical Requirements

Must be able to hear to receive telephone calls and voicemail messages.

Schedule

Monday – Friday 8 : 00 AM – 5 : 00 PM

What We Offer

As a full‑time exempt associate, you will be eligible for comprehensive benefits including a choice of multiple medical plans, dental and vision. You will also receive time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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