Talent.com
VP of Client Experience
VP of Client ExperienceKWI • Melville, NY, United States
VP of Client Experience

VP of Client Experience

KWI • Melville, NY, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join to apply for the VP of Client Experience role at KWI .

As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, ensuring customers are satisfied, achieve desired outcomes, and contribute to the company's growth.

Company

We are a small team with a big vision : to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.

Core Competencies

  • Relationship Building : Build immediate rapport, even when facing difficult or tense situations.
  • Adaptability : Adapt approach and demeanor in real time to match shifting demands.
  • Manages Complexity : Make sense of complex, high‑quantity, sometimes contradictory information to solve problems.
  • Accountability : Establish clear responsibilities and processes for monitoring work and measuring results.

Impact

  • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients.
  • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth.
  • Lead, motivate, and mentor the client success team, fostering a high‑performance culture.
  • Drive customer adoption of our offerings by providing training, resources, and support.
  • Conduct regular check‑ins with clients to ensure satisfaction and needs are met.
  • Provide reports and updates to executive leadership with insights and recommendations.
  • Ensure alignment between customer success and broader organizational strategy.
  • Collaborate with cross‑functional teams to ensure seamless service delivery, onboarding, and problem resolution.
  • Represent the company at industry events, conferences, and networking opportunities.
  • Support and build a best‑in‑class client services team by creating processes, training, and launching new initiatives.
  • Collaborate with Sales, Product, Development on strategic initiatives and client requests, influencing roadmap.
  • Oversee and align support services with company goals and customer needs.
  • Set clear expectations and objectives for help desk and support managers.
  • Facilitate collaboration between help desk and support teams across all touchpoints.

    • Requirements

  • Bachelor’s Degree in Business or related field preferred.
  • 8+ years of leadership experience in customer success or related function.
  • 5+ years’ experience building relationships with executives with company‑level decision‑making authority.
  • 5+ years’ experience with B2B software companies.
  • Experience within the retail industry highly preferred.
  • Proven problem‑solving and decision‑making skills, thinking strategically and finding innovative solutions.
  • Bias toward action and comfortable with ambiguity; creative, can‑do mindset.
  • Highly skilled at presenting in large groups, in‑person and virtually, and managing challenging or escalated client situations.
  • Excellent critical thinking skills; able to convey technical or nuanced information clearly.
  • Experience implementing internal processes for cross‑functional teams to deliver on customer needs.

    • Benefits

  • Full Medical, Dental and Vision coverage.
  • Free gym in the building.
  • Generous PTO policy.
  • Summer Fridays all year round.
  • Tuition Reimbursement.
  • Discount at building café.
  • 401(k) with 50% company match (up to 6% of employee contribution).
  • Employee Referral Program.
  • 1 volunteer day each year.

    • Hybrid schedule : Monday, Tuesday, Thursday in office; Wednesday, Friday remote.

    Diversity & Inclusion

    At KWI, we create an environment where no individual is advantaged or disadvantaged because of background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. Harassment is prohibited and we respect cultural diversity.

    Employment Details

    Seniority level : Mid‑Senior level.

    Employment type : Full‑time.

    Job function : Product Management, Consulting, and Customer Service.

    Industries : Software Development and Retail.

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Of Client Experience • Melville, NY, United States

    Job_description.internal_linking.related_jobs
    Director, Digital Product Management - Digital Patient Experience

    Director, Digital Product Management - Digital Patient Experience

    Northwell Health • Melville, NY, United States
    serp_jobs.job_card.full_time
    Oversees product strategy and delivery for foundational digital experiences that support the broader patient journey, including provider data, enablement, and platform capabilities.Ensures consiste...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    VP, Cybersecurity

    VP, Cybersecurity

    Accommodations Plus International • Melville, NY, United States
    serp_jobs.job_card.full_time
    VP, Cybersecurity – based in Melville, NY.Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each yea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,377 to $2,604 per week in Northport, NY

    Travel CT Tech - $2,377 to $2,604 per week in Northport, NY

    AlliedTravelNetwork • NORTHPORT, NY, US
    serp_jobs.job_card.full_time +1
    AlliedTravelNetwork is working with AMN Healthcare Allied to find a qualified CT Tech in NORTHPORT, New York, 11768!.Job Description & Requirements. Computed Tomography Technologist - (CT Tech) ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,377 to $2,604 per week in Northport, NY

    Travel CT Tech - $2,377 to $2,604 per week in Northport, NY

    AlliedTravelCareers • NORTHPORT, NY, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified CT Tech in NORTHPORT, New York, 11768!.Job Description & Requirements. Computed Tomography Technologist - (CT Tech) ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Success Specialist

    Client Success Specialist

    TemPositions Group Of Companies • Norwalk, CT, US
    serp_jobs.job_card.full_time
    Description : We are currently looking for a Client Success Specialist in the Norwalk, CT area.The Client Success Specialist will work directly with worldwide clients to help them achieve maximum va...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Norwalk, Connecticut
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Optime Manager (EPIC Optime certification required)

    Optime Manager (EPIC Optime certification required)

    Catholic Health • Melville, NY, US
    serp_jobs.job_card.full_time
    OpTime Manager - EPIC-Optime Certification a must.Hybrid ( 3 days in office in Melville, NY and 2 days remote).The OpTesia manager is responsible for the OpTesia application team and related system...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Bilingual Simplified Chinese Finance Expert - AI Trainer ($55-$70 per hour)

    Remote Bilingual Simplified Chinese Finance Expert - AI Trainer ($55-$70 per hour)

    Mercor • Norwalk, Connecticut, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is seeking • •native Mandarin speakers • • who can read / write • •Simplified Chinese • • and are also • •finance professionals • • who have worked in China. This role combines your • •financial analysis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President, Sales Compensation

    Vice President, Sales Compensation

    Xerox Corporation • Norwalk, CT, United States
    serp_jobs.job_card.full_time
    serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Outpatient Non-Invasive Cardiology | Northern Ohio | No Call

    Outpatient Non-Invasive Cardiology | Northern Ohio | No Call

    Jackson Physician Search • Norwalk, US
    serp_jobs.job_card.full_time
    Join a thriving and dedicated group of Cardiologists with a premiere hospital near Cleveland, OH.Enjoy direct access to Cleveland, Toledo, and Columbus!. Currently two other Cardiologists and one PA...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager of Hauling Operations

    Manager of Hauling Operations

    Interstate Waste Services • Huntington, NY, US
    serp_jobs.job_card.full_time
    Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, Ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Vice President of Infrastructure & Operations

    Vice President of Infrastructure & Operations

    Confidential • Melville, NY, US
    serp_jobs.job_card.full_time
    Vice President of Infrastructure & Operations.Innovative provider of cloud-based enterprise solutions for specialty retailers. The Company is seeking a VP of Infrastructure & Operations to j...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Director of Business Development (CPA firm)

    Director of Business Development (CPA firm)

    Jobot • Woodbury, NY, US
    serp_jobs.job_card.full_time +1
    Great compensation + bonuses! Grow with an expanding firm!.This Jobot Job is hosted by : Ruby Voight.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salar...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Vice President of Talent & Workforce Experience

    Vice President of Talent & Workforce Experience

    Sante Consulting LLC • Plainview, NY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Vice President of Talent & Workforce Experience.Position Type : Full-time on-site in office, Monday – Friday, Flex hours. AHRC Nassau seeks an experienced highly qualified human resources leader to j...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager of Site Operations MRF

    Manager of Site Operations MRF

    Interstate Waste Services • Old Bethpage, NY, US
    serp_jobs.job_card.full_time
    Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, Ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    RN Unit Manager

    RN Unit Manager

    Ludlowe Center for Health & Rehabilitation • Norwalk, Connecticut, us
    serp_jobs.job_card.full_time
    US News & World Report Best! Ludlowe is a proud affiliate of National Health Care Associates.US News & World Report Best for Short-Term Rehab and Long-Term Care , we think that you are going to lov...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director of Clinical Services, HEALI

    Senior Director of Clinical Services, HEALI

    Health and Welfare Council of Long Island • Huntington Station, NY, US
    serp_jobs.job_card.full_time
    The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human services planning, research / public education and advocacy organization that serves as the umbrel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Lead Voice Operations

    Lead Voice Operations

    LightPath • Bethpage, NY, United States
    serp_jobs.job_card.full_time
    Lightpath is one of the largest competitive local exchange carriers in the tri-state area.Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 1...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted