IT Help Desk Technician

Description

About RMF :

RMF Engineering is an innovative top-ranked national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure construction. RMF offers a balanced benefits package that centers on a stable and professional working environment which includes above standard health and dental insurance paid holidays paid vacation and 401K plan.

Description :

RMF Engineering Inc. has an immediate need for an experienced IT Help Desk Technician to support our Baltimore IT team. Strong oral and written communication skills are important as are computer skills accuracy and attention to detail good people skills ability to work within a team environment and effectively able to prioritize and manage multiple tasks.

The general purpose of this role is to provide user support and customer service on company-supported computer applications and platforms. Troubleshoot and resolve issues and advise users on the appropriate actions. Configure and deploy new equipment.

(Salary Range : $60000 - $70000 annually. RMF considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidates experience education skills and current market conditions.)

Requirements

Main Job Tasks and Responsibilities

Respond to requests for technical assistance in person via telephone and using remote technologies.

Diagnose and resolve hardware software and connection issues.

Investigate and resolve printing and plotting issues.

Research questions using available information resources.

Advise users on appropriate actions.

Follow standard operating procedures.

Image and setup workstations laptops and tablets for deployment.

Hardware upgrades to existing workstations and laptops.

Basic cellular telephone troubleshooting for users.

Utilize Active Directory Virtual Technology such as VMware and Microsoft Exchange.

Use the internal help desk software to log research and respond to help desk requests.

Identify and escalate situations when needed or when requiring urgent attention.

Track and route issues and requests and document configurations and resolutions.

Prepare activity reports.

Inform management of recurring issues and possible solutions.

Stay current with system information changes and updates.

Education and Experience

Bachelors degree preferred

1-3 years of relatable experience

Working knowledge of fundamental operations of Windows 10 & 11 is essential.

Knowledge of Microsoft Office applications.

Knowledge of Adobe applications such as Acrobat Creative Suites and Creative Cloud.

Knowledge of Autodesk products preferred; however not required.

Knowledge of and experience with customer service practices.

Related experience and training in troubleshooting and providing helpdesk support.

Experience with machine hardware upgrades.

Key Competencies

Self-motivated and organized

Ability to prioritize issues and tasks

Willingness to learn software and new technologies

Oral and written communication skills

Customer service orientation

Ability to analyze and solve problems.

Team interaction

Planning and organization skills

Attention to detail

Ability to work in a fast paced environment

Benefits

We offer a stable and professional working environment with competitive salary excellent employee benefits which include health and dental insurance paid holidays paid vacation and 401K plan. We are an equal opportunity employer and take pride in the diversity and dedication of our staff.

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 60000 - 70000