Inside Sales Account Manager

Are you passionate about making a positive impact on people's lives? Buckman Agency LLC in Florence, Kentucky, is seeking a friendly, driven, and dedicated professional to join our growing team as a Full-Time Account Manager.

As an Account Manager, youll play a crucial role in ensuring your clients receive exceptional service while offering them valuable products tailored to their needs. This is a fantastic opportunity to utilize your customer service expertise, develop your sales skills, and take your career to the next level.

What We Offer :

Career Growth : Expand your knowledge of the industry through ongoing education and mentorship.

Career Advancement : We believe in promoting from within, offering you the opportunity to grow and excel in your career.

Supportive Team Environment : Work alongside a team of professionals who are dedicated to helping you succeed.

If youre ready to make a meaningful difference while advancing your career, wed love to hear from you. Apply today and start your journey with Buckman Agency!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Work from Home

Responsibilities

Engage with Clients : Handle both inbound and outbound calls to provide exceptional service and offer insurance solutions tailored to each clients needs.

Personal Lines Insurance : Quote and sell personal lines of insurance, ensuring clients are fully informed about their options and coverage.

Develop Financial Services Opportunities : Identify and cultivate opportunities for offering financial services, adding value to clients' portfolios.

Build Strong Relationships : Develop lasting relationships with clients by consistently delivering outstanding service and addressing their unique needs.

Manage Cancellations : Address and manage cancellations due to non-payment, working proactively to retain clients and provide payment solutions when possible.

Claims Support & Follow-Up : Act as a liaison for clients who are experiencing delays or lack of communication from their claims representative. Address any questions or concerns they may have after filing a claim, ensuring they receive the support they need for a smooth claims process.

Insurance Reviews & Coverage Optimization : Conduct regular insurance reviews with clients, identifying potential gaps in coverage and recommending cost-effective solutions to enhance their protection.

Onboard New Customers : Ensure a seamless onboarding experience for new customers, guiding them through the process and setting them up for long-term success.

Customer Follow-Up : Follow up with clients who have contacted the national call center, ensuring their inquiries are addressed and their needs are met.

Manage Communication Channels : Oversee and respond to client inquiries through the company's text line via Hearsay, ensuring quick and efficient responses.

Requirement

Eagerness to Learn & Adapt : A strong desire to continuously learn, stay curious, and embrace feedback for personal and professional growth. Must be intuitive, resourceful, and open to coaching.

Self-Motivated & Results-Driven : Ability to take initiative, work independently, and maintain a sense of urgency to meet client needs and achieve goals.

Client-Centric Mindset : Must have the ability to genuinely understand each client's unique needs and situations. This is not a check-the-box job; we are looking for someone who listens carefully and tailors' solutions accordingly.

Excellent Multi-tasking & Organizational Skills : Capable of managing multiple tasks simultaneously, following through on commitments, and ensuring timely follow-up on all client interactions.

Professional Phone Etiquette : Excellent phone manners and the ability to engage clients with respect, empathy, and clarity in all communications.

Strong Communication & Negotiation Skills : Ability to clearly convey information and negotiate effectively, ensuring clients feel heard and valued while securing the best possible outcomes.

Licensing : A personal lines insurance license is a plus, but not required. We offer support for candidates looking to obtain their license.