Chief Ticketing & Fan Experience Officer (CTFEO)

Chief Ticketing & Fan Experience Officer (CTFEO)

About the Company

Popular professional sports team

Industry

Sports

Type

Privately Held

Founded

1972

Employees

51-200

Categories

• Sporting Goods
• Auctions
• Draft
• Features
• Free Agency
• Game Center Live
• Hospitality
• Ice Hockey
• National Hockey League
• New York Islanders
• News
• Nhl
• Nhl.com
• Photos
• Players
• Playoffs
• Scores
• Shop
• Sports Teams & Leagues
• Standings
• Stanley Cup
• Tickets
• Video
• Winter Classic
• Sports

Business Classifications

About the Role

The Company is seeking a Chief Ticketing and Fan Experience Officer (CTFEO) to join their executive leadership team. The CTFEO will be responsible for overseeing all fan-facing revenue and service functions, with a focus on delivering excellence and value at every fan touchpoint. This includes leading ticketing, premium sales, memberships, parking, and food and beverage integration. The successful candidate will be tasked with designing and executing a unified commercial strategy to drive sustainable revenue growth and maximize guest satisfaction. Key duties include managing fan experience programs, collaborating with digital marketing and strategy teams, and ensuring seamless execution of the in-venue experience. The role also involves P&L responsibility, setting pricing and yield strategies, and fostering a customer-centric, data-driven culture. Applicants for the CTFEO position at the company should have a Bachelor's degree (advanced degree preferred) and at least 12 years' of progressive leadership experience in ticketing, premium sales, hospitality, or venue operations, with a preference for those with a background in professional sports or major live entertainment. The role requires a candidate with a proven track record in driving multi-million-dollar revenue lines, strong commercial acumen, and excellent operational instincts. The ideal candidate will have deep familiarity with ticketing systems, CRM platforms, and data analytics tools, and possess exceptional leadership, communication, and stakeholder management skills. Personal attributes should include strategic thinking, a commercial orientation, and a data-driven, customer-focused approach. The CTFEO will be expected to reimagine the revenue strategy, set clear standards, and strengthen collaboration to optimize revenue across all events at the arena.

Hiring Manager Title

Team President

Travel Percent

Less than 10%

Functions