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Fraud Operations Manager

Fraud Operations Manager

CorpayPeachtree Corners, GA, US
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Fraud Operations Manager

Copay is currently looking to hire a Fraud Operations Manager within our US Risk division. This position falls under our Corporate Payments line of business and is located in Peachtree Corners, GA. In this role, you will lead strategy and execution across our US Fraud Risk Operations, combining leadership, data-driven decision-making, and operational excellence to strengthen Copay's fraud defense capabilities. You will report directly to the SVP of Risk and regularly collaborate with Sales, Legal / Compliance, Digital, and Risk teams.

As a Fraud Operations Manager, you will be expected to work in an on-site environment. Copay will set you up for success by providing :

  • Assigned workspace in Peachtree Corners, GA
  • Company-issued equipment
  • Formal, hands-on training

The responsibilities of the role will include :

  • Developing and implementing a fraud operations roadmap aligned with Copay's strategic goals
  • Collaborating with cross-functional teams to operate fraud initiatives
  • Building a robust reporting infrastructure to monitor fraud operations performance
  • Identifying bottlenecks, tracking SLA adherence, and driving continuous process improvement
  • Leveraging data to reduce fraud risk, streamline workflows, and eliminate inefficiencies
  • Partnering with analytics teams to ensure fraud mitigation strategies are insight-driven
  • Fostering a high-performing, inclusive team culture focused on fraud prevention excellence
  • Setting clear goals for Line of Business managers across fraud functions (e.g., onboarding, transaction review)
  • Building a metrics-driven, agile fraud operations team that continuously improves

    • Qualifications & Skills :

  • Bachelor's degree in Finance, Risk Management, or related field; Master's preferred
  • 4+ years in fraud prevention or credit risk, including 2+ years in leadership roles
  • Proven success in designing and executing fraud risk strategies
  • Strong knowledge of fraud detection technologies, regulatory frameworks, and analytics platforms
  • Experience partnering with offshore analytics teams
  • Demonstrated ability to balance tactical execution with strategic oversight
  • Excellent communication skills with a customer-first mindset

    • Benefits & Perks :

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

    • Equal Opportunity / Affirmative Action Employer

    Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

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    Operation Manager • Peachtree Corners, GA, US