Account Manager

Job Description

Job Description

• The MSP Account Manager will assist in overseeing and management of account activities of the USFC and Manufacturing onsite Customer location in Whitsett, NC
• Exercise discretion and independent judgment as it relates to day-to-day management of account activities.
• Serve as main point of contact for designated customer and client HR managers
• Advise account managers and other management staff on the effectiveness of the Light Industrial programs
• Act as the operational subject matter expert for assigned programs
• Manage PO process, job order creation, as well as invoices and payment activity
• Ensure all P.O. activity is properly controlled, and the procurement financial processes are adhered to
• Ensure that the SDI services provided to clients meet and exceed client expectations
• Quickly and efficiently resolve vendor or Client issues, and claims against suppliers
• Coordinate with suppliers and stakeholders to ensure that the product purchasing process from requisition to payment is complete
• Ensure that client referred business is executed effectively as per the agreed upon guidelines
• Communicate regularly with branch and corporate personnel regarding payroll changes and other employee matters
• Provide assistance to the administrative and HR supervision of contract employees for account managers
• Deliver process improvements and efficiency gains to improve existing processes and to ensure all customer and supplier requirements are in compliance
• May also be responsible to train and mentor other staff and managers
• Comply and adhere to all ISO policies and procedures
• Submit periodic reports to management as requested
• Assist in the receivables process to ensure SDI receives payment timely and accurately
• Responsible for various other administrative duties as directed by Company

Required Skills / Qualifications :

Preferred Skills / Qualifications :

Core Competencies :